Service Desk I

SelectQuote Insurance Services; United States; Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Competitive benefits package

HSA/FSA

Voluntary insurance options

Retirement plan with company match

Tuition reimbursement

Wellness and financial education

Job summary

SelectQuote Insurance Services is seeking a Service Desk I to provide frontline IT support for internal associates both on-site and remotely. You will diagnose and resolve hardware, software, and network-related issues, document tickets, and assist with onboarding and equipment setup.

The role emphasizes quick learning of internal telecom and CRM/VOIP systems, with supervision during an on-the-job training period.

Qualifications

• Minimum 6 months experience with Microsoft operating systems
• Minimum 6 months experience with Google apps
• Minimum 6 months experience troubleshooting hardware and software

Responsibilities

• Solves computer-related problems
• Troubleshoots hardware and software issues for in-facility and remote associates
• Resolves service desk tickets and updates logs in the ticketing system
• Inventory management and updates
• Witnesses and troubleshoot CRMs and VOIP environment
• Assists in monitoring networked computer equipment
• Supports associate onboarding and equipment setup

Skills

Critical thinking

Attention to detail

Adaptability

Internal software knowledge

Under pressure

Communication

Interpersonal skills

Tools

CRM software

VOIP systems

Job description

Company Overview

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.

But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About The Role

The Service Desk I position is a highly service-oriented technical support role that is responsible for hardware and software troubleshooting and support for internal SelectQuote associates both in the office and remotely. This position will require an “on the job” supervised training period where the individual learns our internal telecom systems common network and hardware troubleshooting issues.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.

Essential Duties And Responsibilities

• Solves computer-related problems
• Troubleshoots hardware and software issues for in-facility and remote associates
• Resolves service desk tickets and updates work logs in the ticketing system
• Inventory management and updates
• Understands and troubleshoot custom CRMs and VOIP environment
• Assists in monitoring networked computer equipment
• Supports associate onboarding and equipment setup

Skills/Abilities

• Critical thinking
• Strong attention to detail
• Ability to quickly adapt to new circumstances as they arise
• Ability to gain knowledge and understanding of internal software
• Works well under pressure
• Excellent oral and written communication skills
• Strong interpersonal skills

Education And Experience

• Minimum of 6 months experience working with Microsoft operating systems required
• Minimum of 6 months of experience working with Google apps required
• Minimum of 6 months experience with troubleshooting hardware and software required

Physical Requirements

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We Are Proud To Offer The Following Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Base Hourly Minimum

$17.33

Base Hourly Maximum

$17.33