Operations Analyst II

SelectQuote Insurance Services; Kansas City (MO); On-site; USD 72,000 - 80,000; Full time

Benefits offered by this job

Competitive benefits package

Tuition reimbursement

Employer 401(k)

Job summary

SelectQuote Insurance Services, Kansas City, is seeking an Operations Analyst II to develop and deliver analytical findings, create and maintain reports, and work with stakeholders to improve data infrastructure and business strategy decisions.

The role emphasizes building performance metrics for sales and customer service, using Excel, SQL, PowerBI/Tableau, and predictive modeling to drive insights and measurable improvements. Strong communication and teamwork are essential.

Qualifications

• Bachelor's degree in finance, economics, mathematics, business analytics, or related field.
• Minimum of 2 years’ experience in an analyst role (finance, operations, business, or equivalent) required.
• Experience with PowerBI, Tableau, Python, or R is highly preferred.

Responsibilities

• Develop and maintain performance metrics reporting for the sales and customer service support teams.
• Prepare quantitative analysis using Excel, SQL and other analytic & visualization tools.
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage.
• Produce clear and concise presentations regarding projects and tasks.
• Provide ad hoc analytical support to various teams across the business.
• Create reporting for KPIs, monitor results and analyze outcomes for stakeholders.
• Collaborate with department leaders to defend strategy and business cases for initiatives.
• Translate business problems into actionable analysis and recommendations.

Skills

Excel

SQL

Presentation skills

Communication

Time management

Analytical mindset

Data storytelling

Stakeholder management

Team player

Education

Bachelor’s degree in Finance, Economics, Mathematics, Business Analytics, or related field

Tools

PowerBI

Tableau

Python

R

Job description

More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs. But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.

About The Role

The Operations Analyst II is responsible for developing and delivering analytical findings creating and maintaining multiple reports and working with a variety of stakeholders to identify areas of advancement on topics ranging from data infrastructure to business strategy decisions.

Supervisory Responsibilities

• This position has no direct supervisory responsibilities.

Essential Duties And Responsibilities

• Develop and maintain performance metrics reporting for the sales and customer service support teams
• Prepare quantitative analysis using Microsoft Excel, SQL and other analytic & visualization tools to develop meaningful insights of various program performance
• Provide forward-looking and historical analysis for strategic initiatives through modeling and sensitivity tool usage
• Produce clear and concise presentations regarding projects and other assigned tasks
• Provide ad hoc analytical support to various teams throughout the business
• Create reporting for key performance indicators, monitor results and provide analysis of results to company stakeholders
• Define benchmarks for success within the division using historical analysis
• Collaborate with department leaders to build, analyze, and defend strategy and business cases for new initiatives, workflow enhancements, technological enhancements, etc.
• Translate high level business problems into meaningful analysis and provide recommendations to stakeholders
• Complete assigned tasks quickly and with a sense of urgency
• Develop expert knowledge of business processes, data generated within each process, and flow of data within the database

Skills/Abilities

• Strong proficiency with Microsoft Office suite, especially Excel and PowerPoint
• Strong proficiency with Microsoft SQL Server Management Studio
• Excellent oral and written communication skills especially relating to presentation development
• High level of self-motivation; ability to accomplish goals independently
• Strong organizational and time management skills
• Analytical and detail-oriented mindset; a high degree of accuracy is required in all functions
• Ability to explain complex concepts and data to key stakeholders to assist in decision making
• High level of curiosity and problem-solving aptitude
• Resourcefulness and ability to push through ambiguity and find answers independently
• Vocal and Consistent contributor of ideas to help solve problems and generate solutions
• Team player; must be able to contribute to the team and rely on others to achieve objectives

Education And Experience

• Bachelor’s degree required preferably in Finance, Economics, Mathematics, Business Analytics, or related field (or related YOE)
• Minimum of 2 years’ experience in analyst role (finance, operations, business, or equivalent) required
• Experience working with technical applications and programming languages like PowerBI, Tableau, Python R, etc. highly preferred

Physical Requirements

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.

Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values

Service: We create positive customer experiences.

Entrepreneurship: We create innovate & take risks.

Leadership: We build & invest in high-performing teams.

Empowerment: We embrace a changing environment.

Courage: We challenge the status quo & drive continuous improvement.

Teamwork: We help support & celebrate each other.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required.

At this time SelectQuote does not hire applicants who solely possess temporary work visas requiring employer sponsorship of any kind including but not limited to OPT, H-1B, L-1, O-1, TN, F-1, J-1, E-3, etc.

SelectQuote Insurance Services does not discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

Our Benefits

The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.

Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.

We Are Proud To Offer The Following Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans

Base Salary Minimum

$72,000

Base Salary Maximum

$80,000