Service Desk Engineer TS/SCI (Mid-Level)

Redhorse; Washington; On-site; USD 80,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits

Performance-based incentives

Job summary

Redhorse Corporation is seeking a Mid-Level Service Desk Support Engineer to provide responsive IT helpdesk support for users on secure networks. The role emphasizes customer-focused service, clear communication, and timely resolution of incidents across Bridge SECRET and TS environments.

Responsibilities include incident logging, user training, knowledge base updates, and collaboration with engineering and networking teams.

Qualifications

• 3+ years IT technical support in a professional or enterprise environment.
• 3+ years experience with ticketing systems (e.g., JIRA).
• 3+ years supporting remote users or multi-location teams.
• 1+ years ITIL/ITSM familiarity and strong communication skills.

Responsibilities

• Serve as first point of contact for IT application issues and service requests.
• Perform user administration tasks: accounts, passwords, permissions.

Skills

Customer service

Communication

Independent worker

Problem solving

Team collaboration

Education

Bachelor's degree

ITIL Foundations

CompTIA A+

Tools

JIRA

Windows 11

MS Office

Job description

Redhorse Corporation is seeking a Mid-Level Service Desk Support Engineer to provide responsive IT helpdesk support for users on secure networks. The role emphasizes customer-focused service, clear communication, and timely resolution of incidents across Bridge SECRET and TS environments.

Responsibilities include incident logging, user training, knowledge base updates, and collaboration with engineering and networking teams.