Service Desk Engineer - MSP IT Support Pro

Gfi-Digital-Inc.; Jefferson City (MO); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) with company match

Referral bonus program

Medical, Dental, and Vision Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Life Insurance coverage

Employee Assistance Program (EAP)

Paid Time Off

Sick Time Off

Employee Discount Program

Job summary

GFI Digital, a Missouri-based office technology solutions provider, seeks a Service Desk Engineer to deliver high-quality IT support for clients. You will troubleshoot Windows workstations and servers, configure email systems, and assist with security and connectivity, ensuring proactive service and rapid issue resolution.

The role demands strong communication, meticulous documentation, and the ability to manage multiple tasks in a fast-paced MSP setting.

Qualifications

• 3–4 years hands-on IT support experience in a similar role.
• Experience deploying and troubleshooting Windows workstations and applications, supporting and maintaining Windows Server environments.
• MSP experience is required or preferred.
• Certifications: Microsoft, CompTIA, Cisco, and others are a plus.

Responsibilities

• Participate in white-glove calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution
• Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients
• Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues
• Troubleshoot network equipment such as switches, firewalls, and wireless access points
• Remediate compromised accounts via anti-virus/malware software
• Support various email systems (O365, GSuite) using SPAM filtering tools (Graphus, Inky, Mimecast, Defender)
• Administer and maintain end-user accounts, permissions, and access rights (e.g., password resets, new user/workstation setups)
• Set up, install, and troubleshoot various products, including the Microsoft Office Suite and other Windows applications
• Provide third-party vendor management assistance
• Ensure that Service Level Agreements are met for all customers

Skills

Customer service

Analytical thinking

Problem solving

Documentation

Time management

Communication skills

Attention to detail

Multi-tasking

Self-motivation

Education

College Diploma or Degree in Computer Science

Tools

Graphus

Inky

Mimecast

Defender

Office 365

GSuite

Windows Server

Job description

GFI Digital, a Missouri-based office technology solutions provider, seeks a Service Desk Engineer to deliver high-quality IT support for clients. You will troubleshoot Windows workstations and servers, configure email systems, and assist with security and connectivity, ensuring proactive service and rapid issue resolution.

The role demands strong communication, meticulous documentation, and the ability to manage multiple tasks in a fast-paced MSP setting.