Service Desk Engineer

Konica Minolta Business Solutions; Westbrook (ME); On-site; USD 45,000 - 65,000; Full time

Job summary

Konica Minolta Business Solutions is seeking a Service Desk Engineer to provide remote and onsite technical support for Microsoft-based environments. This position allows for 3 days onsite and 2 days remote work.

The ideal candidate will have over 1 year of experience and strong communication skills, as they will be responsible for diagnosing technical issues and managing user accounts. This role offers opportunities for long-term career growth.

Qualifications

• 1+ years of experience in a related role.
• Great verbal and written communication skills are a must.
• Professional appearance and attention to detail.

Responsibilities

• Provide remote technical support to clients over the phone.
• Conduct onsite technical support at client location.
• Diagnose and resolve workstation and server issues.

Skills

Technical support experience

Verbal communication skills

Written communication skills

Attention to detail

Ability to manage multiple issues

Education

College or IT trade school degree

Certifications from CompTIA, Microsoft, Cisco or VMware

Tools

Windows operating systems

VMware

Microsoft Hyper-V

Backup and Recovery technologies

Networking hardware and software

Job description

Konica Minolta currently has an exciting opportunity for a Service Desk Engineer

This position is slated for 3 days onsite and 2 days remote WFH.

In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical issues
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues

Qualifications

• 1+ years' experience in a related role
• College or IT trade school degree, technical certifications or related years of experience
• As much of this job is done remotely, great verbal and written communication skills are a must
• A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required
• Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)
• Industry certifications from CompTIA, Microsoft, Cisco or VMware

Salary Disclaimer

Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate's skills, experience, job-related knowledge, geographic location, and specific business needs.

Equal Opportunity Employer Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.