Service Desk Engineer

Commonwealth Fusion Systems; Harvard (MA); On-site; USD 60,000 - 95,000; Full time

Job summary

Commonwealth Fusion Systems is seeking a Service Desk Engineer to lead support and automation of IT processes in Devens, MA. The ideal candidate possesses service desk experience or systems administration skills and a desire to improve processes through automation.

This role will involve working with the IT service desk and collaborating closely with the infrastructure team on projects aimed at enhancing security and efficiency. Salary ranges from $60,000 to $95,000 annually.

Qualifications

• Experience in a service desk role or as a systems administrator.
• Ability to automate processes to reduce manual labor.
• Strong problem-solving and communication skills.

Responsibilities

• Act as the first point of contact for IT issues.
• Collaborate with the infrastructure team on projects.
• Focus on automating processes to avoid repetitive tasks.

Skills

Service desk experience

Systems administration

IT issues troubleshooting

Automation knowledge

Job description

About Commonwealth Fusion Systems: Commonwealth Fusion Systems is on a mission to deliver the urgent transition to fusion energy. Combining decades of research, top talent, and new technologies, we’re designing and building commercially viable fusion power plants and working with policymakers and suppliers to build the energy industry of the future. Since 2018, we’ve raised nearly $3billion in capital, making us the largest and leading private fusion company in the world.

Now we’re looking for more thinkers, doers, builders, and makers to join us. People who’ll bring new perspectives, solve tough problems, and thrive as part of a team.

Service Desk Engineer

Are you an experienced service desk professional or budding systems administrator that strives for more and craves engineering projects and experience? The Service Desk Engineer will be on a team responsible for being the first point of contact and escalation for any and all IT issues. In addition, this role will report to the IT Service Desk Lead and work very closely with the infrastructure team on foundational infrastructure, architecture, and security projects. We’re looking for someone who’s a motivated "ticket slayer" on the service desk and asks the right questions to understand the business process of our users. We’re hoping to find someone who brings the knowledge and experience working to automate our processes such that we avoid repetitive manual labor and service tickets altogether in the first place.

Job posting details for Service Desk Engineer at Commonwealth Fusion Systems in Devens, MA. Compensation / salary range: 60,000 - 95,000 USD, yearly. ClimateTechList gathers 9,000+ job openings from over 523 climate tech companies and updates them daily.