Service Desk & Connectivity Leader

ADVANCED IMAGING SOLUTIONS INC; North Las Vegas (NV); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) with company match

PTO program

Volunteer time off

Leadership Development Program

Job summary

ADVANCED IMAGING SOLUTIONS INC in North Las Vegas, NV seeks a Service Desk and Connectivity Manager to lead the CSR and Connectivity Applications Team and drive performance through measurable results. You will develop people, improve processes, and ensure commitments are completed in a fast-paced environment.

You will manage SLAs, remotely resolve when possible, and build a scalable service-desk model with data-driven insights.

Qualifications

• 3+ years leading a customer service or service desk operation.
• Experience coaching and developing employees.
• Understanding of SLAs and workload management.
• Technical aptitude with networking and device-connectivity concepts.

Responsibilities

• Lead daily activities and performance of CSR and Connectivity Applications teams.
• Monitor SLA attainment, backlog, and ticket aging; drive improvements.
• Ensure accurate ticket handling, escalation, and customer communication.
• Develop CSR capabilities through training and coaching.
• Manage NIF/network-information process and equipment installations.

Skills

People leadership

Data-driven decision making

SLA management

Customer service excellence

Clear communication

Tools

e-Automate

Ticketing systems

Job description

ADVANCED IMAGING SOLUTIONS INC in North Las Vegas, NV seeks a Service Desk and Connectivity Manager to lead the CSR and Connectivity Applications Team and drive performance through measurable results. You will develop people, improve processes, and ensure commitments are completed in a fast-paced environment.

You will manage SLAs, remotely resolve when possible, and build a scalable service-desk model with data-driven insights.