Service Desk & Build Room Engineer

Complete Technology Services, LLC; Kansas City (MO); Vor Ort; USD 48.000 - 58.000; Vollzeit

Zusammenfassung

Complete Technology Services, LLC seeks a Build Room & Service Desk Engineer to build, configure, image, and deploy desktops and endpoint devices to CTS standards and client requirements. The role also supports the Service Desk by resolving hardware, software, and access issues with a strong emphasis on customer service.

Responsibilities include imaging, deploying with Intune and Windows Autopilot, asset management, QA testing, and documenting procedures in CTS systems.

Qualifikationen

• Experience installing and supporting Windows 10/11 and Microsoft 365
• Experience with endpoint management tools like Intune or Autopilot
• Strong documentation, customer service, and communication skills

Aufgaben

• Build, configure, image, and deploy desktops, laptops, and endpoints per CTS standards
• Install Windows, Microsoft 365 apps, security tools, drivers, and business apps
• Use imaging and deployment tools including Intune and Autopilot
• Receive, inventory, asset-tag, label, and stage equipment
• Test devices for hardware, software, and security conformity before deployment
• Maintain build procedures and asset information in CTS systems
• Coordinate with Service Desk and client teams for readiness and delivery
• Assist Service Desk during downtime with workstation troubleshooting and software installs
• Provide professional support and identify process improvements
• Meet client SLAs and deployment schedules; occasional evening/weekend work

Kenntnisse

Windows 10/11

Intune

Windows Autopilot

Microsoft 365

Customer service

Documentation

Ausbildung

CompTIA A+

CompTIA Network+

Microsoft Fundamentals

Tools

ConnectWise Manage

Jobbeschreibung

Build Room & Service Desk Engineer

Complete Technology Services (CTS) is a managed service provider supporting businesses throughout the Midwest. This role builds, configures, documents, tests, and deploys client computers according to CTS standards and client-specific requirements. When deployment work is unavailable, the technician supports the Service Desk by resolving hardware, software, desktop, and access-related issues. The ideal candidate is organized, detail-oriented, process-driven, and committed to exceptional customer service.

Compensation: $48,000-58,000

Position Overview

• Computer Build & Configuration: Build, configure, image, and deploy desktops, laptops, and endpoint devices according to CTS and client standards. Install Windows, Microsoft 365 applications, security tools, business applications, printers, drivers, and other required software.
• Deployment & Endpoint Management: Use imaging, provisioning, scripting, and automated deployment tools, including Microsoft Intune and Windows Autopilot when applicable.
• Hardware & Inventory: Receive, inspect, inventory, asset-tag, label, and stage equipment. Deploy computers and peripherals, including data transfers, user profiles, docking stations, monitors, and printers.
• Quality Assurance: Test devices to verify hardware, software, security controls, connectivity, updates, and client-specific configurations before deployment.
• Documentation: Maintain accurate client-specific build procedures, configuration standards, asset information, deployment activity, and support records in approved PSA and documentation systems.
• Deployment Coordination: Coordinate with Service Desk, project, account, and client teams to ensure equipment readiness, scheduling, and delivery expectations are met.
• Service Desk Support: Handle assigned tickets when deployment work is unavailable, including workstation troubleshooting, password resets, software installations, printer support, account assistance, and general end-user issues. Own tickets through resolution or appropriate escalation while keeping users informed.
• Customer Service & Process Improvement: Provide professional, responsive support; identify opportunities to standardize, automate, and improve build and deployment processes.
• Service Levels & Availability: Meet client SLAs, internal priorities, and deployment schedules. Be available for occasional evening or weekend work as needed.
• Perform other duties as assigned.

Qualifications

• Two or more years of IT support, computer deployment, desktop support, or service desk experience preferred.
• Experience building, configuring, and deploying computers in a business environment.
• Strong knowledge of Windows 10/11 installation, configuration, updates, drivers, and troubleshooting.
• Experience installing and supporting Microsoft 365 applications and assisting with user accounts and licensing.
• Microsoft Intune, Windows Autopilot, or other endpoint management platform experience preferred.
• Working knowledge of computer hardware, monitors, docking stations, printers, peripherals, and business technology.
• Ability to install, configure, and troubleshoot productivity, security, and line-of-business applications.
• Basic understanding of TCP/IP, DNS, DHCP, VPNs, and wired and wireless connectivity.
• Strong technical documentation, customer service, communication, organizational, and time-management skills.
• Attention to detail and the ability to manage multiple priorities, work independently with minimal supervision, and collaborate effectively with a team.
• ConnectWise Manage or similar PSA platform experience preferred.
• Reliable transportation and a valid driver's license may be required for client deployments.
• CompTIA A+, Network+, Microsoft Fundamentals, or related certifications preferred.

Physical Demands & Work Requirements

• Lift and carry computer equipment and hardware weighing up to 50 pounds.
• Unbox, assemble, configure, transport, and deploy computers, monitors, docking stations, and peripherals.
• Use basic hand tools for hardware installation, repair, and replacement.
• Bend, kneel, crawl under desks, connect cabling, and install equipment as needed.
• Frequently sit, stand, walk, bend, and reach during build and deployment activities.
• Travel occasionally to client locations for deployments, installations, and support.
• Work occasional evenings and weekends to accommodate client schedules.

What Success Looks Like

• Computers are built accurately, consistently, and ready by scheduled deployment dates.
• Client-specific build documentation is current, clear, and easy for other technicians to follow.
• Deployment errors, rework, and missing applications or configurations are minimized.
• Asset records and deployment activities are accurately documented.
• Service tickets are handled promptly and professionally when deployment work is unavailable.
• Build and deployment processes improve through standardization and automation.

Complete Technology Services is an Equal Opportunity Employer.