Service Desk Analyst (WFH)

Pro Talent HR; Connecticut; Remote; USD 50,000 - 65,000; Full time

Job summary

Pro Talent HR, a company specializing in comprehensive HR solutions, is seeking a Service Desk Analyst for a full-time remote role. You will provide technical support, troubleshooting, and customer service on a day-to-day basis, helping businesses optimize their IT and workforce operations.

Ideal candidates bring technical support, analytical thinking, and strong communication skills. IT certifications are preferred, and the ability to work well under pressure is essential for maintaining

Qualifications

• Proven ability in technical support and troubleshooting.
• Strong analytical and interpersonal skills.
• Experience in customer service preferred.
• IT certifications or related training.
• Ability to work under pressure.

Responsibilities

• Provide technical support and troubleshooting to customers.
• Deliver high-quality customer service and issue resolution.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Problem Solving

Under Pressure

IT Certifications

Education

IT Certification

Job description

About the job Service Desk Analyst (WFH)

At Pro Talent HR, we specialize in empowering businesses with comprehensive HR solutions tailored to drive growth and success. From talent acquisition and employee development to payroll management and compliance, our expert team partners with organizations to streamline their HR processes and enhance their workforce strategies. We're dedicated to helping companies of all sizes optimize their human capital, ensuring that they not only meet but exceed their business objectives.

Role Description

This is a full-time remote role for a Service Desk Analyst at Pro Talent.

The Service Desk Analyst will be responsible for providing technical support, troubleshooting, and customer service on a day-to-day basis.

Qualifications

• Technical Support and Troubleshooting skills
• Analytical Skills
• Customer Support and Customer Service skills
• Strong problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work well under pressure
• Previous experience in a similar role is a plus
• Relevant certification in IT or related field