Service Desk Analyst - Tier 1 IT Support & Access

MRO Corporation; United States; Teletrabalho; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Life insurance

401(k) plan

Resumo da oferta

MRO Corporation in the United States is seeking a Service Desk Analyst to support employees and external customers with hardware and software provisioning, identity management, and healthcare product applications. You will manage tickets via JIRA Service Management, perform remote diagnostics, and escalate when needed.

This is a Tier 1 role for someone with 1–5 years of tech experience and a strong customer-service mindset.

Qualificações

• Strong customer service skills and ability to maintain positive interactions with employees and customers.
• Quickly learn new applications and use documentation/PEER support to resolve issues.
• Able to follow defined processes and policies, with clear communication in ticket notes.
• Excellent written and verbal communication; comfortable working with remote colleagues across locations.

Responsabilidades

• Handle end-user and customer tickets via JIRA Service Management and phone; classify, troubleshoot, and resolve or escalate.
• Perform user management tasks (AD/Entra, access provisioning) and coordinate with stakeholders.
• Troubleshoot issues and resolve or escalate using remote access tools; document steps and outcomes thoroughly.
• Coordinate onboarding/offboarding with Desktop Support and third-party provisioning partners.

Conhecimentos

Customer service

Fast learner

Process adherence

Communication

Collaboration

Interpersonal relationships

Self-starter

Formação académica

Bachelor's degree in Information Technology or related

Ferramentas

Office365

Windows/macOS troubleshooting

Remote access tools (TeamViewer, Splashtop)

Active Directory/Entra

Intune/JAMF

JIRA Service Management

Descrição da oferta de emprego

MRO Corporation in the United States is seeking a Service Desk Analyst to support employees and external customers with hardware and software provisioning, identity management, and healthcare product applications. You will manage tickets via JIRA Service Management, perform remote diagnostics, and escalate when needed.

This is a Tier 1 role for someone with 1–5 years of tech experience and a strong customer-service mindset.