SERVICE DESK ANALYST L1(CONTRACT)

Wipro; Plano (TX); On-site; USD 25,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

Wipro Limited in Plano, Texas is seeking a Service Desk Analyst L1 (Contract) to identify and diagnose issues, record queries, and provide solutions while supporting users across multiple channels including calls and chat. The role requires knowledge of Service Desk responsibilities and prior IT support experience in a global organization.

The position emphasizes delivering excellent customer service, escalating complex issues as needed and ensuring issues are resolved promptly.

Qualifications

• Experience as a Service Desk Analyst or IT Support role.
• Knowledge of Service Desk roles and responsibilities.
• Ability to deliver customer service through multiple channels (inbound/outbound calls, chat).

Responsibilities

• Identify and diagnose issues and problems.
• Categorize and record reported queries and provide solutions.
• Advise users on appropriate course of action.
• Monitor issues from start to resolution.
• Escalate unresolved problems to higher level support.
• Manage one or more customer service or service desk functions.
• Act as a point of contact to support users reporting issues or requesting information.

Skills

Service Desk

Customer service

Multi-channel support

IT Support

Global organization

Job description

Job Title: SERVICE DESK ANALYST L1(CONTRACT)

City: Plano

State/Province: Texas

Posting Start Date: 10/27/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Requirements:

• Knowledge of Service Desk Roles and responsibilities
• Good experience in a Service Desk Analyst role / IT Support in a global organization
• Delivering customer service through multiple channels including Inbound and Outbound calls,chats etc.

Role & Responsibilities:

• Identify and diagnose issues and problems
• Categorize and record reported queries and provide solutions
• Advise users on appropriate course of action
• Monitor issues from start to resolution
• Escalate, if needed, unresolved problems to a higher level of support
• Managing one or more customer service or service desk functions.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services
• Delivering customer service through multiple channels including calls, chat and self-service.

Mandatory Skills: TIS Service Desk.

The expected compensation for this role ranges from $25,000 to $50,000 .Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.

Wipro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Applications from veterans and people with disabilities are explicitly welcome.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

Information at a Glance

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