Service Desk Analyst I (M - F 9:30am to 6pm EST)

Tusker; Oregon; Hybrid; USD 25,000 - 33,000; Full time

Job summary

Tusker in Oregon is seeking a Service Desk Analyst to be the first point of contact for customers needing technical help. You will troubleshoot hardware, software, and account-access issues while gaining hands-on experience with Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.

This role is ideal for someone early in their IT career who enjoys problem-solving and helping people. You’ll document steps, stay communicative with customers, and collaborate with senior

Qualifications

• Customer service and problem-solving skills required.
• Ability to troubleshoot and resolve common IT issues.
• Willingness to learn and adapt in a fast-paced environment.
• Strong attention to detail and organization.

Responsibilities

• Provide friendly, professional technical support by phone, ticket, and remote session.
• Troubleshoot hardware, software, network, and account-access issues.
• Support Microsoft 365, Windows, Azure, AD, Google Workspace, and macOS.
• Document troubleshooting steps and resolutions clearly.
• Keep customers informed throughout the support process.
• Collaborate with senior technicians when needed.
• Learn new technologies while gaining hands-on IT experience.

Skills

Customer service

Troubleshooting

Communication

Detail orientation

Willingness to learn

Education

Bachelor’s degree in Computer Science / IT / MIS

Associate degree + 1 year relevant experience

2 years professional service desk or technical support

CompTIA A+ and Microsoft certifications a plus

CompTIA A+ must be obtained within 6 months

Tools

Microsoft 365

Windows

Azure

Active Directory

Google Workspace

macOS

Job description

Grow Your IT Career with Hands-On Experience

Looking for an opportunity to launch your career in IT? As a Service Desk Analyst, you’ll be the first point of contact for customers who need technical help. You’ll troubleshoot everyday technology issues, solve problems, and gain hands-on experience with widely used technologies including Microsoft 365, Windows, Azure, Active Directory, and more. This is a great opportunity for someone early in their IT career who enjoys technology, problem-solving, and helping people.

What You’ll Do

• Provide friendly, professional technical support by phone, ticket, and remote session
• Troubleshoot common hardware, software, network, and account-access issues
• Support technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS
• Document troubleshooting steps and resolutions clearly and accurately
• Keep customers informed throughout the support process
• Partner with senior technicians and engineers when issues require additional expertise
• Learn new technologies while building valuable real-world IT experience

What We’re Looking For

You don’t need to know everything on day one. We’re looking for someone who is curious, dependable, customer-focused, and excited to grow in IT. You should have:

• Strong customer service and communication skills
• A natural ability to troubleshoot and solve problems
• Comfort working in a fast-paced environment
• Strong organization and attention to detail
• An interest in technology and a willingness to learn

Education & Experience

Candidates should have one of the following:

• Bachelor’s degree in Computer Science, Information Technology, MIS, or a related field
• Associate degree plus 1 year of relevant experience
• 2 years of professional service desk or technical support experience
• CompTIA A+ and Microsoft certifications are a plus.
• CompTIA A+ must be obtained within six months of employment.

Your Schedule

Monday-Friday | 9:30 AM-6:00 PM Eastern Time

Enjoy a consistent weekday schedule while building the technical skills and customer experience that can help you grow your IT career.

Compensation

Starting from $21 an hour