Service Desk Analyst I — ESOP & Flexible Hours

Synergy IT Solutions; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Dog friendly workplace!

Job summary

Synergy IT Solutions in Buffalo, NY seeks a Service Desk Analyst I to diagnose end-user needs and resolve issues with timely responses via phone or email. You’ll document, track and monitor problems to ensure quick resolutions and escalate more difficult cases as needed.

Ideal candidates have 1–2 years in a help desk, strong communication, and knowledge of Active Directory, Exchange, Microsoft 365 and Azure Admin. A+ certification is a plus and ESOP ownership is part of the culture.

Qualifications

• HS Diploma required.
• 1-2 years of experience in a Help Desk environment preferred.
• Excellent oral and written communications.
• Working knowledge of relevant software, hardware and other equipment.
• Knowledge of Active Directory and Microsoft Exchange preferred.
• Knowledge of Microsoft 365 and Microsoft Azure Admin portal.
• A+ certification preferred.
• Ability to work Monday - Friday, 1PM - 10PM

Responsibilities

• Provide diagnostic evaluation of end-user needs and resolve issues to user satisfaction.
• Troubleshoot relatively simple hardware, software or network problems and escalate complex issues.
• Accurate documentation, tracking and monitoring of problems to ensure timely resolution.
• Receive initial inquiries via phone or email and resolve or elevate appropriately.

Skills

Help Desk

Communication

Active Directory

Microsoft Exchange

Microsoft 365

Azure Admin

Mobile devices

Problem solving

Education

HS Diploma

Tools

A+ certification

Job description

Synergy IT Solutions in Buffalo, NY seeks a Service Desk Analyst I to diagnose end-user needs and resolve issues with timely responses via phone or email. You’ll document, track and monitor problems to ensure quick resolutions and escalate more difficult cases as needed.

Ideal candidates have 1–2 years in a help desk, strong communication, and knowledge of Active Directory, Exchange, Microsoft 365 and Azure Admin. A+ certification is a plus and ESOP ownership is part of the culture.