Service Desk Analyst

Actalent; Wayne (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

Actalent is seeking a Service Desk Analyst Level 1 in Wayne, PA to deliver exceptional IT support as the first point of contact for users across North and South America. Ideal candidates will possess strong communication skills and a background in technical support. This role involves troubleshooting various hardware issues, managing ticketing systems, and mentoring junior team members.

Benefits

Medical, dental & vision

401(k) Retirement Plan

Short and long-term disability

Employee Assistance Program

Paid Time Off

Qualifications

• 2+ years of Service Desk or Technical Support experience.
• Hands-on experience with hardware troubleshooting.
• Fluency in English, Portuguese a plus.

Responsibilities

• Provide front-line support via phone, email, and self-service portal.
• Troubleshoot and resolve hardware issues.
• Manage and route ITSM tickets.

Skills

Communication

Customer service

Technical troubleshooting

Education

Bachelor’s degree or equivalent experience

Tools

ITSM ticket systems

Job description

Join to apply for the Service Desk Analyst role at Actalent

1 day ago Be among the first 25 applicants

Join to apply for the Service Desk Analyst role at Actalent

Are you passionate about delivering exceptional IT support and solving technical challenges? Join our clients global IT team as a Service Desk Analyst Level 1, where you’ll be the first point of contact for users across North and South America.

What You’ll Do

• Provide front-line support via phone, email, walk-up, and self-service portal.
• Troubleshoot and resolve hardware issues (PCs, laptops, iOS devices).
• Manage and route ITSM tickets, ensuring timely resolution and communication.
• Create and maintain knowledge base articles for end-user support.
• Communicate incident updates and outages to the user base.
• Mentor junior team members and act as an escalation point.
  
  

What We’re Looking For

• 2+ years of Service Desk or Technical Support experience.
• Hands-on experience with imaging, configuring, and troubleshooting hardware.
• Strong communication and customer service skills.
• Fluent in English (Portuguese a plus).
• Bachelor’s degree or equivalent experience.
  
  

You’re a Great Fit If You’re

• Detail-oriented and highly organized.
• Adaptable in fast-paced environments.
• Customer-focused and quality-driven.
• A proactive communicator and team player.
  
  

Pay And Benefits

The pay range for this position is $27.00 - $29.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

Available For This Temporary Role May Include The Following

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
  
  

Workplace Type

This is a fully onsite position in Wayne,PA.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email [e-mail] for other accommodation options.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at Actalent by 2x

Get notified about new Service Desk Analyst jobs in Wayne, PA.

Philadelphia, PA $57,400.00-$73,800.00 1 month ago

Sr. Support Center (Service Desk) Manager

Philadelphia, PA $73,800.00-$106,600.00 1 month ago

King of Prussia, PA $65,000.00-$75,000.00 5 days ago

Philadelphia, PA $41,250.00-$55,000.00 2 weeks ago

Norristown, PA $37,800.00-$59,500.00 2 days ago

SAP NS2 Technical Quality Manager / Support Architect - MaxSecure

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.