Service Desk Analyst

SolomonEdwards; Wayne (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

A global financial services firm seeks a Service Desk Analyst for their Wayne, PA team. This contract role includes responsibilities such as answering inquiries, troubleshooting hardware issues, and maintaining customer communication. Candidates should have prior experience in management and hardware support.

Qualifications

• 1-2 years junior management experience.
• 2+ years with hardware imaging, deploying, configuring.

Responsibilities

• Answer service desk inquiries via phone, email, and self-service portal.
• Resolve inquiries and escalate as needed.
• Configure, troubleshoot, and coordinate hardware repair.

Skills

Hardware Imaging

Troubleshooting

Customer Communication

Job description

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SolomonEdwards provided pay range

This range is provided by SolomonEdwards. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $30.00/hr

Direct message the job poster from SolomonEdwards

Our client, a global financial services firm, is seeking a Service Desk Analyst to join their Wayne, PA team on a contract basis. On site; local candidates only.

Responsibilities:

• Answering service desk inquiries via phone, email, and self-service portal
• Resolving inquiries and escalating as needed
• Configuring, troubleshooting, and coordinating hardware repair
• Developing and reviewing IT articles for end user support portal
• Collecting required data from customers and maintaining customer communications

Requirements:

• 1-2 years junior management experience
• 2+ years with hardware imaging, deploying, configuring, and troubleshooting
• Ability to effectively route call tickets and handle call resolutions

Compensation: $28.00-$30.00

Employment type: contract

The specific compensation for this role will be determined based on the education, experience, location and skill set of the individual selected for this position.

SolomonEdwardsGroup, LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, or protected veteran status.

SolomonEdwardsGroup, LLC adheres to the California Consumer Privacy Act (CCPA). Your privacy is important to us, and we never sell your data to third parties. Personal information is only collected to match applicants with job opportunities. For more information on your rights, click here: https://solomonedwards.com/privacy-policy/#ccpa

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Business Consulting and Services

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