Service Desk Analyst

Alfa Insurance; Montgomery (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Onsite cafeteria

Onsite childcare center

Dental insurance

Health insurance

Annual performance bonus

Auto insurance discounts

Health, dental, vision insurance and 4

401(k) plan

PTO Bank including 3 days after 80 hrs

Short-term and long-term disability

Flexible Healthcare and Childcare FSA

Opportunities for advancement

Continuous training and support

College tuition discounts in Alabama

Fitness center

Onsite cafeteria

Job summary

Alfa Insurance in Montgomery, AL seeks a Service Desk Analyst I to be the first point of contact for end-users, troubleshooting hardware, software, and network issues, and logging requests in Alfa’s ticketing system.

You will support Home Office, Sales Office, and Claims Offices, deliver excellent customer service, attend training courses, and strive for timely, effective problem resolution.

Qualifications

• Bachelor’s degree or at least 2 years’ work experience preferred.
• A+ certification or equivalent experience/training preferred.
• Windows 11 and Microsoft Office knowledge desired.
• A broad range of network and desktop knowledge is highly desirable.
• Excellent customer service and problem-solving skills.
• Strict punctuality and attendance policy are required.

Responsibilities

• Provide first-level PC/LAN/WAN and hardware/software support for Alfa offices.
• Provide excellent customer service and timely issue resolution per standards.
• Attend training courses and pass or attempt an exam associated with course.

Skills

Customer service

Problem-solving

Punctuality

Communication

Education

Bachelor’s degree or 2 years’ work experience

Tools

Windows 11

Microsoft Office

AS400

Mainframe

Networking basics

Job description

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states.

Benefits

• Onsite Cafeteria
• Onsite Childcare Center
• Dental insurance
• Health insurance

Company Overview

Alfa Insurance® is an A-rated insurance carrier that offers an excellent array of auto, home, life, farm and business insurance products. Since its humble beginnings in 1946, Alfa and its affiliates now serve more than 1 million customers across 14 states. It entails joining a revered company built on principles of faith, family, community, and unwavering integrity. By becoming a member of the Alfa family, you can uncover your true purpose and actively contribute to enhancing the lives of our valued policyholders and making a positive impact in your community.

Job Summary

Are you a tech-savvy problem solver looking for an opportunity to support and enhance IT services? If so, then you may be an excellent fit for our open Service Desk Analyst I position. As a Service Desk Analyst, you will be the first point of contact for end-users experiencing technical issues. You will be responsible for supporting and troubleshooting hardware, software, and network related issues. In addition to logging and managing service requests in Alfa’s ticketing system.

Responsibilities

• Provide first level support for PC, LAN, WAN, printers, AS400, web, mainframe, hardware, and software problems for Home Office, Sales Office, Claims Offices, and some Alfa affiliate offices.
• Provide excellent customer service and timely resolution to customer issues and problems by following departmental standards for service.
• Attend technical training courses, if offered, and pass or attempt an exam associated with course.

Qualifications

• Bachelor’s degree or at least 2 years’ work experience preferred.
• A+ certification or equivalent experience/training preferred.
• Windows 11 and Microsoft Office knowledge desired.
• A broad range of network and desktop knowledge is highly desirable.
• Excellent customer service and problem-solving skills.
• Strict punctuality and attendance policy are required.

Benefits/Perks

• Opportunity for annual performance bonus
• Discounts on your auto insurance (underwriting approval required)
• Benefits include: Health, dental, supplemental cancer, vision insurance and 401(k) plan
• Paid Time Off Bank to include 3 days PTO available after first 80 hours worked for New Hires
• Short-term and long-term disability
• Flexible Healthcare and Childcare spending accounts for tax savings
• Opportunities for advancement
• Continuous training and support throughout your career with Alfa
• College tuition discounts at various colleges in Alabama
• Fitness center
• Onsite cafeteria