Service Desk Analyst

Hays; Kentucky; On-site; USD 40,000 - 60,000; Full time

Job summary

A leading company is seeking a Service Desk Analyst in Louisville, KY, to support server and network infrastructures. The ideal candidate will have strong customer service skills and experience in handling desktop support issues within a fast-paced environment. The role is contract-based with comprehensive benefits including health insurance and a 401K plan.

Benefits

Full medical benefits

Dental benefits

Vision benefits

401K

Life Insurance ($20,000 benefit)

Qualifications

• 3+ years in service desk providing in-person user support.
• Experience with Windows environments and desktop support.
• Familiar with automated patching tools.

Responsibilities

• Provide support and management of server and network infrastructures.
• Troubleshoot and resolve issues related to desktop hardware and software.
• Respond to incoming break/fix requests and service requests.

Skills

Customer service

Technical skills

Analytical skills

Problem-solving

Education

College Degree (Associates or Bachelors)

Tools

Jira

Active Directory

Group Policy

Job description

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Sponsorship not available.

Our client is seeking a Service Desk Analyst in Louisville, KY.

Role Description

Seeking a Systems Administrator and IT security engineer to provide support and management of our server and network infrastructures. Client support and desktop administration by analyzing, troubleshooting, and resolving issues relating to desktop computer hardware and software in a Windows environment. Position requires strong customer service, technical, analytical, and problem-solving skills. Successful candidate must be able to work well in a team-centered fast-paced environment.

• Receive and respond to incoming break/fix requests, service requests, calls, IM’s and/or e-mails regarding desktop hardware, software, cell phones, printers, operating system, and other hardware or application software problems – via hands on face-to-face or remotely
• Respond to all requests within local IT SLA (Service Level Agreements) with meaningful contents
• Experience with the Install, upgrade, and configuration of desktop PC hardware and software
• Experience with Windows environments, Active Directory, and Group Policy
• Knowledge of auto

Skills & Requirements

• 3+ years in service desk providing in person user support, on all things Tier I/Tier II/Tier III related. They will only consider those that have provided high quality white glove service to users in person (not interested in those that have provided fully remote support)
• Experience supporting help desk tickets (They use Jira for their ITSM); Metrics are measured and evaluated weekly.
• Experience with Windows environments, Active Directory, and Group Policy
• Knowledge of automated patching tools, imaging, configuring and deploying PC-based hardware/software for leverage of our systems, customers and audit
• College Degree (Associates or Bachelors)

Benefits/Other Compensation

This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit).

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’.

We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.

Drug testing may be required; please contact a recruiter for more information.

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