Service Desk Analyst

TEEMA; Bend (OR); On-site; USD 42,000 - 54,000; Full time

Job summary

TEEMA is seeking a Help Desk Analyst in Bend, Oregon, operating in a world-class enterprise environment. You will provide frontline IT support and customer service, focusing on timely issue resolution and user satisfaction.

Responsibilities include password resets, login issue resolution, and hardware troubleshooting for peripherals such as keyboards, mice, and monitors. Strong communication and local availability in Bend are essential.

Qualifications

• 1+ year of customer service experience.
• Approximately 1 year of Help Desk experience.
• Local to Bend, OR.
• Hands-on experience with PC peripherals (keyboards, printers, mice).
• Proficiency in Google Suite and Microsoft Office 2007.

Responsibilities

• Troubleshoot password resets and login issues.
• Diagnose and resolve hardware issues (keyboards, mice, screens).

Skills

Help desk support

Windows troubleshooting

Communication skills

Customer service

Tools

Google Suite

Microsoft Office 2007

Job description

Job Description

Are you ready to join a dynamic team of Help Desk Analysts in a world-class enterprise environment? If you're passionate about technology, possess excellent communication skills, and have a servant mentality, we want to hear from you!

Key Responsibilities

• Troubleshoot password resets and resolve login issues promptly.
• Diagnose and resolve hardware issues, including keyboards, mice, and screens.

Requirements

• MUST have 1 year or more of Customer Service experience
• Must have approximately 1 year of Help Desk experience.
• Must be local to bend OR
• Exceptional communication skills with a strong focus on customer service.
• Hands-on experience in supporting PC peripherals, such as keyboards, printers, and mice.
• Proficiency in Google Suite (Gmail, Docs, Sheets, Slides) and Microsoft Office 2007 (Excel, Word, PowerPoint, Outlook).

Shift Availability

• Various shifts available from Monday to Saturday, ranging from 5 am to 9 pm.

Skills and Qualifications

• Proficiency in help desk support, Windows troubleshooting, and technical support.
• Strong phone and communication skills.
• Energetic and driven personality, a perfect fit for our team!

Experience Level

• Entry Level