Service Desk Agent II

Standard Process Inc.; Northern (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health care

401(k) plan

Profit sharing

On-site childcare

Wellness program

Paid vacation

Educational assistance

Company events

Job summary

Standard Process Inc. is seeking an experienced IT support specialist to handle major business systems usage, SQL report troubleshooting, and end-user device support. The role includes incident resolution, problem management, and intranet administration in a heavy systems environment.

Ideal candidates will manage hardware/software issues, perform deployments, and provide training as needed. Occasional after-hours work may be required for outages and upgrades.

Qualifications

• Handle major business systems usage and support incidents (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS).
• Provide SQL support and troubleshooting for reports and procedures.
• Provide end-user device support and basic hardware/software repairs.

Responsibilities

• Respond to incidents via phone, email, or in person within SLAs.
• Log and track requests in the problem management system.
• Administer intranet site and perform imaging/deployment tasks.

Skills

SQL

Troubleshooting

Incident management

End user support

Hardware repair

Software installation

Tools

ERP

CRM

BI

WMS

eCommerce platform

LIMS

Job description

About Standard Process

For more than 95 years, Standard Process Inc. has been a visionary leader in whole food nutrient solutions. Our whole food philosophy and mission to change lives extends far beyond our supplements to the very people we employ. This strong foundation has created an environment where our employees are seen as members of our family and are given the tools and resources to succeed, both personally and professionally.

Job Summary

Handle major business system usage and support incidents and problems (ERP, CRM, BI, WMS, eCommerce website, shipping systems, LIMS and more) SQL support and troubleshooting. Handle SQL reports and procedures Desktop, laptop, and other end user device support. Break/Fix, configuration issues, troubleshooting, software installations, and hardware repair. Answer, evaluate, and prioritize incoming telephone, voice mail, e-mail, and in-person requests for assistance from internal and external users experiencing problems with hardware, software, networking, and other computer-related technologies Respond to incoming support calls as level 2 support. May respond as level 1 support if required. Ensures all incidents are resolved against SLAs. Log and track calls using problem management database and related problem documentation. Responds to failed jobs and error alerts Intranet site administration and support. Computer imaging and deployment. Software packaging and deployment Create and maintain knowledgebase and similar documentation of existing systems / upgrades Maintain and extend printing infrastructure as needed Administer passwords for supported systems Audio / Visual support for events and meetings Ad hoc Customer training After hours work may be necessary for outages, upgrades and projects.

Benefits Package

We offer a comprehensive and competitive benefit package, which includes:

• Competitive salary and annual incentive program
• Comprehensive health care and flexible benefit plan, including pet insurance
• Company-matched 401(k) plan
• Profit sharing plan
• On-site childcare with highly accredited curriculum (Palmyra, WI)
• Platinum WELCOA award-winning wellness program, including:
  • On-site 24x7 fitness center (Palmyra, WI)
  • Whole food court (Palmyra, WI)
  • On-site chiropractic care
  • On-site massage therapist
  • Personal trainer
  • Daily fitness classes
  • On-site life coach
• Generous monthly Standard Process supplement allowance
• Paid vacation and holiday time
• Educational assistance
• Company hosted outings and events
• Strong community involvement

This role is not eligible for employment visa sponsorship.

Candidates must be authorized to work in the United States without the need for employer sponsorship, now or in the future.

Standard Process understands the importance of diversity and believes in providing equal employment opportunity for all employees and applicants for employment. Accordingly, all personnel decisions, including but not limited to hiring, compensation, promotions, training, benefits, termination, or other terms and conditions of employment, are made without regard to age, race, creed, color, disability, veteran status, marital status, sex, national origin, ancestry, arrest or conviction record, sexual preference, genetic information, or any other legally protected characteristic in accordance with law.

Standard Process Careers Change Lives With a mission as important as ours, it’s critical to have the right people on your team. We are proud and humbled to say, we do. Our incredibly talented employees share our passion for helping people live healthier lives. Through our high-quality nutritional and herbal supplements, we have been empowering people to take back their health. We do this by staying true to our values. We are committed to practices that support health, like organic and regenerative farming, and our sustainability efforts. It takes a team effort. But we are more than that – we are family.