RRN00017111 - Infra Tech Support Practitioner Copy 02

Accenture; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Accenture is seeking a Service Desk professional to contribute actively in a supportive environment, ensuring production systems meet SLAs and outages are resolved efficiently. You will collaborate in discussions to provide effective solutions and develop in a dynamic setting.

Ideal candidates have beginner Service Desk Management skills, bachelor’s degree, and strong communication. Growth-oriented role with opportunities to enhance incident response and data retention processes.

Qualifications

• Beginner proficiency in Service Desk Management.
• 1 year of experience in related skills.
• Bachelor’s Degree in a relevant field.
• Beginner proficiency in problem solving.
• Intermediate proficiency in communication.
• Beginner proficiency in customer service.
• Intermediate proficiency in critical thinking.
• Beginner proficiency in time management.

Responsibilities

• Ensure production systems are available and operating per defined SLAs.
• Drive incident and outage resolution and maintain clear communication during the process.
• Facilitate restoration of service to production promptly and efficiently.
• Establish and maintain disaster recovery procedures to safeguard continuity.
• Implement and uphold data retention practices per organizational standards.

Skills

Service Desk Management

Communication

Problem Solving

Customer Service

Time Management

Critical Thinking

Education

Bachelor's Degree

Job description

THE WORK: Discover the opportunity to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide effective solutions to work-related challenges. This role embraces the essence of Service Desk Management, inviting you to grow and engage in a supportive and dynamic environment. Join us and be part of a journey that values your input and fosters your professional development. Ensure production systems are available and operating according to defined Service Level Agreements. Drive incident and outage resolution and maintain clear communication throughout the process. Facilitate the restoration of service to the production environment promptly and efficiently. Establish and maintain disaster recovery procedures to safeguard operational continuity. Implement and uphold data retention practices in alignment with organizational standards. HERE’S WHAT YOU WILL NEED: Beginner proficiency in Service Desk Management. A minimum of 1 of experience in relevant related skills. Bachelor’s Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Beginner proficiency in problem solving. Intermediate proficiency in communication. Beginner proficiency in customer service. Intermediate proficiency in critical thinking. Beginner proficiency in time management.

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.