Service Desk Administrator

Convergence Networks; Yakima (WA); On-site; USD 55,000 - 75,000; Full time

Job summary

Convergence Networks in United States (Yakima, WA area) is seeking a network support specialist with an IT background focused on remote and onsite support. The role emphasizes Active Directory, Group Policy, and Windows OS/Server administration.

You will triage client issues, document steps, and collaborate with a team while maintaining excellent communication. Familiarity with ticketing and RMM tools, backups, and security practices is valued, along with a willingness to learn and adapt.

Qualifications

• Experience supporting IT and network environments with focus on AD/MS 365 and Windows platforms.
• Ability to triage issues, document steps, and communicate clearly with clients and teammates.
• Familiarity with ticketing, RMM tools, and backup solutions in enterprise settings.

Skills

Empathy

Patience

Willingness to learn

IT background

Network support

Remote support

Active Directory

MS 365

Networking

Group Policy

Technical skills

Documentation

Ticketing system

RMM system

Event Viewer

Windows OS

Windows Server

Exchange

Backup solutions

Routers

Firewalls

Cloud/Virtual tech

Issue triage

macOS/iOS

Teamwork

Independent work

Managed services

Communication

De-escalation

Job description

• Empathy, patience, and willingness to learn
• IT background with a focus on network support, implementation, and remote as well as onsite support.
• Familiarity with Active Directory and MS 365 Portal
• Understanding of networking
• Familiarity with Group Policy
• Technical prowess
• Documenting
• Familiarity with a ticketing and RMM system
• Familiarity with Event Viewer (checking for errors, reviewing logs)
• Familiarity with Windows OS and common applications
• Experience with administering current Windows desktop operating systems, Windows server operating systems, Exchange, Office 365, and a variety of backup solutions, routers, firewalls, and virtual/cloud-based technologies.
• Experience using a triaging or priority system to gauge client issues and impact.
• Apple OSX and iOS experience.
• Ability to work effectively within a team as well as independently.
• Understanding of managed services and the value offered over a typical break-fix environment.
• Excellent communication (verbal and written)
• Skilled at defusing high-stress situations and facilitating resolution to technical problems.
• Willingness to learn, adjust, and grow with our company.