Service Dept. Business Development Center Admin.

Lithia Motors; Wesley Chapel (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Business Development Center Representative to join their award-winning service team. This role offers a fantastic opportunity for career advancement while providing exceptional customer service. You will engage with customers through phone and email, ensuring their needs are met and appointments are scheduled efficiently. Ideal candidates will be energetic, self-motivated, and possess strong communication skills. Join a company that values its employees and offers competitive benefits in a supportive work environment.

Benefits

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Experience in customer service or call center preferred.
• Strong verbal and written communication skills are essential.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Schedule appointments and ensure a positive customer experience.

Skills

Customer Service

Communication Skills

Bilingual (Spanish)

Computer Skills

Organizational Skills

Education

High School Graduate

Tools

Volie

CDK

XTime

Job description

Dealership:L0343 Wesley Chapel Toyota

Do You Have Great Customer Service Skills?

Looking for Better Hours and Opportunity for Career Advancement?

Join the Award-Winning Service Team at Wesley Chapel Toyota!

Wesley Chapel Toyota, recipient of Toyota’s Presidents Award and an Automotive News Best Dealerships to Work For 2024 and 2023, is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!

As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.
• Respond via email and phone to Internet Leads
• Determine each customer's needs by asking the correct questions
• Set appointments for Service Department
• Ensure a positive customer experience
• Introduce customers to Service Advisors
• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated
• Experience in customer service or call center
• Strong communication skills –verbal and written
• Bi-lingual (ability to speak Spanish) a plus!
• Excellent computer skills
• Highly organized with attention to detail
• Experience with Volie, CDK and XTime a plus!

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.