Service Dept. Business Development Center Admin.

Lithia Driveway; Wesley Chapel (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading automotive service team as a Business Development Center Representative at Wesley Chapel Toyota. This role offers a chance to enhance your customer service skills while enjoying competitive pay and industry-leading benefits. Ideal candidates are energetic, customer-focused, and possess strong communication abilities. Experience in a call center is preferred but not required. Enjoy a supportive work environment with opportunities for career advancement.

Benefits

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Qualifications

• Experience in customer service or call center.
• Ability to handle heavy call volume.

Responsibilities

• Respond to and communicate with customers via email and phone.
• Set appointments for Service Department.
• Enter customer information into CRM.

Skills

Customer-focused

Strong communication skills

Self-motivated

Bi-lingual

Education

High School graduate or equivalent

Tools

Volie

CDK

XTime

Job description

Dealership:

L0343 Wesley Chapel Toyota

Do You Have Great Customer Service Skills?

Looking for Better Hours and Opportunity for Career Advancement?

Join the Award-Winning Service Team at Wesley Chapel Toyota!

Wesley Chapel Toyota, recipient of Toyota’s Presidents Award and an Automotive News Best Dealerships to Work For 2024 and 2023, is searching for a talented Business Development Center Representative who can help our Service team meet customer demands. If you have a knack for customer service and want to advance your career while improving your quality of life, this is a terrific opportunity!

As a BDC Representative, you will respond to and communicate with our customers via email and phone. Ideal candidates will be polished, professional, energetic, and customer-focused. You must be able to handle heavy call volume and explain manufacturer service specials and incentives (we provide the details), answer questions and schedule appointments while maintaining outstanding phone etiquette. Dealership experience is a plus, but not required.

What will you be doing?

• Outbound and inbound customer phone calls.
• Respond via email and phone to Internet Leads
• Determine each customer's needs by asking the correct questions
• Set appointments for Service Department
• Ensure a positive customer experience
• Introduce customers to Service Advisors
• Enter customer information into CRM

Who are we looking for?

• Customer-focused, energetic, and self-motivated
• Experience in customer service or call center
• Strong communication skills –verbal and written
• Bi-lingual (ability to speak Spanish) a plus!
• Excellent computer skills
• Highly organized with attention to detail
• Experience with Volie, CDK and XTime a plus!

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.