Service Depot Technician

Mettler-Toledo International, Inc; Billerica (MA); On-site; USD 50,000 - 75,000; Full time

Job summary

Mettler-Toledo International, Inc is seeking a Service Depot Technician to join their team in Billerica, MA. In this role, you will be responsible for calibrating and repairing high-performance sensors, conducting evaluations, and maintaining inventory while ensuring exceptional service to customers. The ideal candidate will have an Associate's degree in engineering and strong technical aptitude. This opportunity offers comprehensive benefits, including medical, dental, and a 401(k) plan.

Benefits

Medical, dental and vision coverage

401(k) savings plan with company matching

Tuition reimbursement program

Paid time off

Employee Assistance Program

Qualifications

• Experience with instrumentation and calibration processes.
• Ability to communicate effectively with clients.
• Self-motivated with minimal supervision.

Responsibilities

• Evaluating and calibrating high-performance sensors and analyzers.
• Troubleshooting malfunctioning products and providing repair quotes.
• Processing transactions in CRM and maintaining inventory.

Skills

Technical aptitude

Calibration processes

Troubleshooting

Customer Communication

Education

Associate's degree in engineering or equivalent experience

Job description

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The Process Analytics division within METTLER TOLEDO ([1] www.mt.com/pro) produces analytical measurement solutions for industrial manufacturing processes, allowing manufacturing companies to better control their production through at-line, on-line or in-line analytical measurements. We have over 60 years of experience as a leader in the industry of liquid process analytics and ultrapure water analytics. In addition to water analytics, MTPRO also offers a portfolio of sensors for gas process analytics.

Product applications include:

• Measurement of pH and dissolved oxygen in biopharmaceutical and biotech fermentation processes.
• Measurement of conductivity and pH in a range of chemical applications.
• Measurement of turbidity, CO2 and O2 in beer production.

Our high value products are produced in Billerica, Massachusetts US, Switzerland, and China, and sold by Mettler-Toledo Market Organizations (MOs) worldwide.

Our Opening and Your Responsibilities

As our Depot Technician, you will be responsible for evaluating, calibrating, and repairing high performance sensors, analyzers, and system calibration services. You will also troubleshoot products that are not functioning properly and provide quotes to customers for repairs. The depot technician will also provide service reports and certifications to customers and use CRM to perform transactions.

Essential Duties and Responsibilities:

• Performing calibration of sensors, analyzers, and other equipment in the service depot.
• Evaluating malfunctioning equipment, providing repair quotes to customers, and performing repairs.
• Processing transactions in CRM and SAP.
• Following ISO procedures to perform calibrations.
• Maintaining spare parts inventory and replenishing as needed.
• Recommending process improvements and helping to implement solutions.
• Cross-training on all equipment serviced in the depot.
• Other duties as assigned.

What You Need to Succeed

• Associate's degree in an engineering discipline or equivalent work experience.
• Experience with critical solution preparation, instrumentation, calibration processes, troubleshooting, and verification processes.
• Technical aptitude and familiarity with liquid analytical and/or electromechanical products.
• Ability to communicate with customers (internal and external) in written and oral forms.
• Self-motivated with results-oriented approach who can work under minimum supervision.

This position is considered safety sensitive and is subject to drug testing as permitted by law.

Our Offer to You

• Medical, dental and vision care coverage and a 401(k) savings plan with company matching - all starting on date of hire
• Tuition reimbursement, educational matching gift program, perks and discounts
• Parental and caregiver leave program
• All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
• Global market strength and worldwide leadership in precision instrumentation
• A brand name that is identified worldwide with precision, quality, and innovation
• Thousands of patents, design and innovation awards across the Mettler Toledo
• Global recognition for the quality of our products and services

Equal Opportunity Employment

We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. Mettler-Toledo endeavors to make www.mt.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail]

References

Visible links

1. http://www.mt.com/pro

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

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