Service Department Technician

RAE Corporation; Northern (KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Professional development opportunities

Employee wellness programs

Job summary

RAE Corporation, based in Pryor, Oklahoma, is seeking a Service Department Technician to perform on-site service and startup of commercial and industrial HVAC and refrigeration equipment. The role includes troubleshooting, providing remote technical support, and maintaining detailed field records.

The ideal candidate has an Associate degree or equivalent, 3+ years in the field, and strong communication skills. Travel is required up to 60% with a focus on safe, compliant installations and service.

Qualifications

• Associate’s degree (two-year college or technical school) or equivalent job experience.
• Minimum of three years' field experience in HVAC/refrigeration service.
• Strong oral and written communication skills.
• Basic computer skills and ability to read a tape measure to 1/16 inch.
• EPA certification preferred; Journeyman license preferred but not required.

Responsibilities

• Perform on-site service and startup of commercial and industrial HVAC and refrigeration units.
• Troubleshoot equipment by observing operation and testing system functionality.
• Provide technical support via phone or email using schematics and data.
• Log all service activities, call logs, and parts used for records.
• Travel to customer sites (up to 60%) and install/repair equipment as required.
• Ensure proper operation, safety, and compliance with government regulations.

Skills

HVAC/R knowledge

Field service

Troubleshooting

Customer communication

Electrical/mechanical testing

Blueprints / schematics

Education

Associate degree or equivalent

Tools

MS Office

AS400

IFS

Excel

Word

Outlook

Job description

# Service Department TechnicianLegal Address - PRYOR, OK 74361## OverviewSalary Range$60,000.00 - $85,000.00 SalaryPosition TypeFull TimeJob ShiftDay## DescriptionJob Title: Service Department Technician Department: 354 - Service Department Reports To: Customer Service Supervisor FLSA Status: Exempt Location: RAE Corporation – Pryor, Oklahoma Position Type: Full-Time Travel Required: 60% About Us: RAE Corporation is a leading provider of HVAC and refrigeration solutions, known for delivering high quality products and superior service. We foster a culture of innovation and teamwork, empowering employees to make a meaningful impact. Role Overview: The Field Service Technician is responsible for the on-site service and startup of commercial and industrial air conditioning and refrigeration units and equipment. The role also provides technical support via phone or email to assist customers with troubleshooting equipment in the field. Key Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. • Maintain a safe and clean working environment by following procedures, rules, and regulations. • Troubleshoot equipment by observing operation, testing system functionality, and using precision gauges and instruments. • Provide troubleshooting assistance via phone or email using schematics, submittal data, and other information available on RAE systems. • Offer warranty data and guidelines to customers. • Follow Service Department procedures for warranty and non-warranty troubleshooting and parts handling. • Log all applicable data for field service issues and department records including call logs, email correspondence, trip reports, expense reports, and other required documentation. • Provide accurate and timely information to customers regarding field issues. • Test lines, components, and connections for leaks. • Dismantle malfunctioning systems and test components using electrical, mechanical, and pneumatic testing equipment. • Adjust or replace defective mechanisms and parts and reassembling systems. • Read blueprints to determine the specifications for refrigeration system components. • Install wiring to connect components to electric power sources. • Perform mechanical overhauls and refrigerant reclaiming. • Cut, bend, thread, and connect pipe to functional components and water, power, or refrigeration systems. • Adjust valves and charge the system with the proper refrigerant. • Estimate, order, and install materials needed to maintain equipment. • Install expansion and control valves using acetylene torches and wrenches. • Mount compressors, condensers, and other components using hand tools and acetylene welding equipment. • Keep detailed records of repairs, replacements, and the causes of malfunctions. • Layout reference points for system installation using measuring instruments. • Fabricate and assemble components of the refrigeration system using hand tools, power tools, and welding equipment. • Lift and align components into position using hoists or block and tackle. • Drill holes and install mounting brackets and hangers. • Insulate shells and cabinets of systems. • Travel to job sites, survey conditions, and make recommendations for action. • Resolve product or service problems by clarifying customer complaints, determining root causes, and implementing solutions. • Start-up units and equipment, checking for shipping or installation problems and ensuring proper operation. • Communicate with customers, contractors, engineering, and service departments to resolve field issues. • Complete other tasks as directed by the supervisor. • Comply with government regulations, company policies, and procedures. Desired Qualifications: • Education: Associate’s degree (two-year college or technical school) or equivalent job experience. • Experience: Minimum of three years' experience in the field. • Skills: o Strong oral and written communication skills. o Ability to multitask and self-motivate. o Basic computer skills and the ability to read a tape measure down to 1/16 of an inch. • Computer Skills: High; including Excel, Word, Access, AS400, IFS, and Outlook. AS400 and IFS can be learned as OJT. Prior skill preferred. • Certificates, Licenses, or Training: Valid driver’s license required. EPA Certification preferred. Journeyman license is preferred but not required. Why Join Us: As a Field Service Technician at RAE Corporation, you will be at the forefront of delivering top-tier service and expertise to our customers. We offer a dynamic work environment with opportunities for professional development. Benefits: • Health insurance • Retirement savings plan • Paid time off • Professional development opportunities • Employee wellness programs Working Environment: The position is primarily conducted in a manufacturing setting, with frequent travel to customer sites for equipment startups and service. The work environment may vary, including outdoor and indoor locations, with exposure to hot and cold environments. Exposures: • Temperature: Exposure to temperature variations while servicing equipment. • Weather: Exposure to outdoor weather conditions when working on equipment or in outdoor settings. Travel: Travel may be required for on-site service or troubleshooting, including: • Frequent travel by company vehicle. • Frequent air travel, including boarding flights, making reservations, and keeping receipts for expenses. Tools & Equipment Used: • Stapler • Microsoft Office Suite • Photocopier/Scanner • Telephone • Power Tools • Hand Tools • Manifold Gauges • Crescent Wrenches • Wire Cutter/Stripper • Tape Measure • Multimeter • Temperature Gun • Forklift, Scissorlift, Articulated Boom Lift • PPE (safety glasses, hard hat, steel-toe boots, gloves, etc.) • Laptop Computer • Other HVACR tools as required. Interaction with Others: Reports to the Service Supervisor. The technician must be able to receive and understand instructions from supervisors and effectively communicate with other departments (Service, Production) and external customers. Teamwork and cooperation are essential to the role. Physical Demands: This position involves significant travel and physical demands such as lifting, installation, and assembly work. Stand F Walk F Sit F Handling / Fingering F Reach Outward F Reach Above Shoulder F Climb F Crawl O Squat or Kneel F Bend O Lift/Carry 10 lbs. or less F 11-20 lbs. F 21-50 lbs. F 51-100 lbs. \\* F Over 100 lbs. \\* O Push/Pull 12 lbs. or less F 13-25 lbs. F 26-40 lbs. F 41-100 lbs. \\* O +100 lbs. O \\*Evaluate if assistance is needed O (Occasionally) N (Not Applicable) Activity does not apply to this occupation. Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs./day) F (Frequently) C (Constantly) Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs./day) Occupation requires this activity more than 66% of the time (5.5+ hrs./day) Other Physical Requirements: Vision – Near, Sense of Sound (Audible Voice), Sense of Touch, Ability to wear Personal Protective Equipment (PPE) (Safety Glasses, head protection, foot protection, hand protection).