Service Department Technician

RAE Corporation; Pryor Creek (OK); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Professional development opportunities

Employee wellness programs

Job summary

RAE Corporation is seeking a Field Service Technician in Pryor, Oklahoma to install, start up, and service commercial HVAC and refrigeration systems. You will troubleshoot on-site, read schematics, and provide technical support by phone or email to customers in the field.

The role requires at least three years of field experience, an associate’s degree or equivalent, and a valid driver’s license. EPA certification is preferred; heavy travel and physical work are expected.

Qualifications

• Associate’s degree (two-year) or equivalent job experience.
• Minimum of three years' field experience in HVAC/refrigeration.
• EPA certification preferred; journeyman license preferred but not required.

Responsibilities

• Perform on-site service and startup of commercial and industrial HVAC/R units.
• Troubleshoot equipment via phone or email; read schematics and submittal data.
• Install wiring, connectors, valves, and refrigerant; test lines for leaks.
• Dismantle and overhaul systems; replace defective parts and reassemble.
• Maintain accurate service logs, calls, expenses, and documentation.
• Coordinate with customers, service, production teams to resolve field issues.
• Travel to job sites; ensure proper operation and safe working environment.
• Comply with government regulations and company policies.

Skills

Communication

Multitasking

Basic computer skills

Tape measure reading

Education

Associate’s degree or equivalent

Tools

Power tools

Multimeter

Welding equipment

Calipers/gauges

Refrigeration tools

Job description

Job Title: Service Department TechnicianDepartment: 354 - Service DepartmentReports To: Customer Service SupervisorFLSA Status: ExemptLocation: RAE Corporation – Pryor, OklahomaPosition Type: Full-TimeTravel Required: 60%About Us:RAE Corporation is a leading provider of HVAC and refrigeration solutions, known for delivering highquality products and superior service. We foster a culture of innovation and teamwork, empoweringemployees to make a meaningful impact.Role Overview:The Field Service Technician is responsible for the on-site service and startup of commercial andindustrial air conditioning and refrigeration units and equipment. The role also provides technicalsupport via phone or email to assist customers with troubleshooting equipment in the field.Key Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Reasonable accommodation may be made to enable qualified individuals with disabilities to perform theessential functions.• Maintain a safe and clean working environment by following procedures, rules, and regulations.• Troubleshoot equipment by observing operation, testing system functionality, and usingprecision gauges and instruments.• Provide troubleshooting assistance via phone or email using schematics, submittal data, andother information available on RAE systems.• Offer warranty data and guidelines to customers.• Follow Service Department procedures for warranty and non-warranty troubleshooting and partshandling.• Log all applicable data for field service issues and department records including call logs, emailcorrespondence, trip reports, expense reports, and other required documentation.• Provide accurate and timely information to customers regarding field issues.• Test lines, components, and connections for leaks.• Dismantle malfunctioning systems and test components using electrical, mechanical, andpneumatic testing equipment.• Adjust or replace defective mechanisms and parts and reassembling systems.• Read blueprints to determine the specifications for refrigeration system components.• Install wiring to connect components to electric power sources.• Perform mechanical overhauls and refrigerant reclaiming.• Cut, bend, thread, and connect pipe to functional components and water, power, or refrigerationsystems.• Adjust valves and charge the system with the proper refrigerant.• Estimate, order, and install materials needed to maintain equipment.• Install expansion and control valves using acetylene torches and wrenches.• Mount compressors, condensers, and other components using hand tools and acetylene weldingequipment.• Keep detailed records of repairs, replacements, and the causes of malfunctions.• Layout reference points for system installation using measuring instruments.• Fabricate and assemble components of the refrigeration system using hand tools, power tools,and welding equipment.• Lift and align components into position using hoists or block and tackle.• Drill holes and install mounting brackets and hangers.• Insulate shells and cabinets of systems.• Travel to job sites, survey conditions, and make recommendations for action.• Resolve product or service problems by clarifying customer complaints, determining root causes,and implementing solutions.• Start-up units and equipment, checking for shipping or installation problems and ensuring properoperation.• Communicate with customers, contractors, engineering, and service departments to resolve fieldissues.• Complete other tasks as directed by the supervisor.• Comply with government regulations, company policies, and procedures.Desired Qualifications:• Education:Associate’s degree (two-year college or technical school) or equivalent job experience.• Experience:Minimum of three years' experience in the field.• Skills:o Strong oral and written communication skills.o Ability to multitask and self-motivate.o Basic computer skills and the ability to read a tape measure down to 1/16 of an inch.• Computer Skills: High; including Excel, Word, Access, AS400, IFS, and Outlook. AS400 andIFS can be learned as OJT. Prior skill preferred.• Certificates, Licenses, or Training:Valid driver’s license required. EPA Certification preferred. Journeyman license is preferred butnot required.Why Join Us:As a Field Service Technician at RAE Corporation, you will be at the forefront of delivering top-tierservice and expertise to our customers. We offer a dynamic work environment with opportunities forprofessional development.Benefits:• Health insurance• Retirement savings plan• Paid time off• Professional development opportunities• Employee wellness programsWorking Environment:The position is primarily conducted in a manufacturing setting, with frequent travel to customer sites forequipment startups and service. The work environment may vary, including outdoor and indoorlocations, with exposure to hot and cold environments.Exposures:• Temperature: Exposure to temperature variations while servicing equipment.• Weather: Exposure to outdoor weather conditions when working on equipment or in outdoorsettings.Travel:Travel may be required for on-site service or troubleshooting, including:• Frequent travel by company vehicle.• Frequent air travel, including boarding flights, making reservations, and keeping receipts forexpenses.Tools & Equipment Used:• Stapler• Microsoft Office Suite• Photocopier/Scanner• Telephone• Power Tools• Hand Tools• Manifold Gauges• Crescent Wrenches• Wire Cutter/Stripper• Tape Measure• Multimeter• Temperature Gun• Forklift, Scissorlift, Articulated Boom Lift• PPE (safety glasses, hard hat, steel-toe boots, gloves, etc.)• Laptop Computer• Other HVACR tools as required.Interaction with Others:Reports to the Service Supervisor. The technician must be able to receive and understand instructionsfrom supervisors and effectively communicate with other departments (Service, Production) andexternal customers. Teamwork and cooperation are essential to the role.Physical Demands:This position involves significant travel and physical demands such as lifting, installation, and assemblywork.Stand FWalk FSit FHandling / Fingering FReach Outward FReach Above Shoulder FClimb FCrawl OSquat or Kneel FBend OLift/Carry10 lbs. or less F11-20 lbs. F21-50 lbs. F51-100 lbs. * FOver 100 lbs. * OPush/Pull12 lbs. or less F13-25 lbs. F26-40 lbs. F41-100 lbs. * O+100 lbs. O*Evaluate if assistance is neededO (Occasionally)N (Not Applicable) Activity does not apply to this occupation.Occupation requires this activity up to 33% of the time (0 -2.5+ hrs./day)F (Frequently)C (Constantly)Occupation requires this activity from 33% - 66% of the time(2.5 - 5.5+ hrs./day)Occupation requires this activity more than 66% of the time(5.5+ hrs./day)Other Physical Requirements: Vision – Near, Sense of Sound (Audible Voice), Sense of Touch, Ability towear Personal Protective Equipment (PPE) (Safety Glasses, head protection, foot protection, hand protection).