Service Department Lead - Automotive Care & Efficiency

Heritage Tractor; Harrison (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

Heritage Tractor in Harrison, AR seeks a Service Manager to oversee the Service Department, coordinate technician scheduling, and ensure high-quality repair and maintenance services. You will lead daily operations, manage work orders, and ensure accurate customer invoicing.

The role emphasizes leadership, accountability, teamwork, and continuous improvement within a dealership setting, with a focus on delivering exceptional customer experiences.

Qualifications

• High school diploma or equivalent.
• General understanding of mechanical or technical terminology is preferred.
• Previous experience coordinating service operations, technician workflow, or dealership service functions preferred.
• Experience using dealership management or manufacturer software systems preferred.
• Basic knowledge of accounting principles related to service operations.
• Proficiency with Microsoft Office applications, internet-based systems, and dealership business software.
• Knowledge of standard office procedures and administrative processes.

Responsibilities

• Lead the daily operations of the Service Department to support customer satisfaction, productivity, and operational efficiency.
• Maintain a consistent pipeline of service work by coordinating scheduling and communicating with customers regarding service needs.
• Schedule and assign work to technicians based on skill level, workload, and business priorities.
• Manage the complete work order process, including opening work orders, monitoring job progress, reviewing completed work, and preparing accurate customer invoices.
• Review work orders to ensure accuracy, completeness, and proper parts usage before customer billing.
• Verify that applicable pickup, delivery, and service charges are accurately applied.
• Serve as a primary point of contact for internal and external customer inquiries related to service operations.
• Monitor technician progress and collaborate with available resources to improve efficiency and timely job completion.
• Maintain department records, equipment documentation, and service files.
• Coordinate with centralized warranty processing to ensure warranty claims and product improvement claims are submitted within required timeframes.
• Monitor work in process and support timely completion and invoicing of service work.
• Coordinate with the transportation department to maintain vehicle maintenance records in compliance with applicable DOT requirements.
• Conduct performance evaluations, provide coaching, and support the development of service technicians.
• Build positive working relationships with customers, coworkers, and other dealership departments.
• Foster a safe, organized, customer-focused, and team-oriented work environment.
• Perform other duties as assigned to support dealership operations.

Skills

Strong organizational skills

Strong communication skills

Customer service skills

Ability to prioritize work

Education

High school diploma or equivalent

Job description

Heritage Tractor in Harrison, AR seeks a Service Manager to oversee the Service Department, coordinate technician scheduling, and ensure high-quality repair and maintenance services. You will lead daily operations, manage work orders, and ensure accurate customer invoicing.

The role emphasizes leadership, accountability, teamwork, and continuous improvement within a dealership setting, with a focus on delivering exceptional customer experiences.