Service Department Head

Baker Roofing Company; Myrtle Beach (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Benefits on Day 1

Weekly Pay

Annual Paid Holidays & PTO

Medical, Dental & Vision Insurance

Company Cell Phone & Laptop

401K Matching Program (100% match up t

Job summary

Baker Roofing Company seeks a Service Department Head to drive safety, quality, profitability and customer satisfaction for commercial and industrial service work. The role oversees department operations, staffing, training and scheduling across field crews and office teams.

Ideal candidates bring 5+ years in commercial roofing leadership, OSHA30/First Aid/CPR preferred, strong communication, and a commitment to ESOP culture with competitive benefits.

Qualifications

• Minimum high school graduate; bachelor’s degree preferred.
• 5+ years in roofing leadership, service and department head experience preferred.
• Proficient with Microsoft Office; scheduling and CRM tools.
• Must be fluent in English; Spanish a plus.

Responsibilities

• Provide safe working environment for crews and partners.
• Maintain and improve quality control and customer satisfaction.
• Direct office and field staff; hire, train and promote employees.
• Coordinate sales efforts and support team success; oversee work orders and invoicing.

Skills

Leadership

Safety compliance

Customer service

Project coordination

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling Software

CRM

Estimating software

Job description

Baker Roofing Company – Service Department Head

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

Benefits to Joining the Baker Team:

• Benefits on Day 1


• Weekly Pay


• Annual Paid Holidays & PTO


• Medical, Dental & Vision Insurance


• Company Cell Phone & Laptop


• 401K Matching Program (100% match up to 3% and 50% match at 4% and5%)


• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods


• Employee Assistance Program


• Family-Oriented Culture & Work-Life Balance

Summary

The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or abilityrequired.

Minimum Qualifications

• Education:Minimum high school graduate, bachelor's degree preferred.


• Experience:At least 5 years in commercial roofing leadership, service work and service department head experience preferred.


• Driver's License: Required


• Certifications: OSHA30, First Aid, and CPR Training preferred.


• Languages: Must be fluent in English, andSpanish is a plus.

Knowledge, Skills, and Abilities

• Extensive knowledgeofcommercial roofing systems including tile, single-ply, metal, waterproofingtechniquesand products.


• Working knowledge of trusses, light weight concrete deck systems, and HVAC closely related to roofing.


• Proficient in Microsoft Outlook, Word, Excel, and Scheduling Software.


• Experience with a CRM and estimating software is a plus.


• Excellent written and verbal communication skills.


• Possess a motivated, professional, and self-starter attitude.


• Ability to work independently in thefield and manage priorities and calendars.

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others.


• Maintain and improve quality control.


• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth.


• Coordinate sales effort with salesman and provide necessary support for success of team.


• Oversee setup, processing, and invoicing work orders.


• Review aging reports and resolve any issues.


• Promote continual growth of department at the rate determined each quarter by General Manager.


• Continual improvement of quality control and customer satisfaction.


• Coordination with Department Heads and Service Managers located at other branches.

Physical Demands

• Requires the ability to lift and carry items weighing 50 pounds.


• Requires the ability to stand, walk, and balance forlong periodsof time.


• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing.


• Requires seeing details at close range.


• Requires repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling.

Work Environment

• Working in temperatures above 90°F or below 32°F.


• Working at heights and in other potentially dangerous conditions.


• Exposure to extremely bright or inadequate lighting.


• Exposure to loud, distracting, or uncomfortable noise levels.


• Exposure to contaminants, hazardous materials, and potentially hazardous equipment.


• Exposure to minor injuries such as burns, cuts, bites, or stings.


• Performing work where errors may have significant consequences. Strict adherence to all safety policies, procedures, and regulations isrequired.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor