Service Department Head

Baker Roofing Company; Charleston (SC); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Benefits on Day 1

Weekly Pay

Annual Paid Holidays & PTO

Medical, Dental & Vision Insurance

Company Cell Phone & Laptop

Vehicle Allowance Program

401K Matching Program (100% match up 3

Eligible ESOP participation

Employee Assistance Program

Family-Oriented Culture & Work-Life

Job summary

Baker Roofing Company seeks a Service Department Head to oversee safety, quality, profitability, and customer satisfaction for commercial and industrial service work. The role leads office and field teams, ensuring efficient operations and strong service metrics in a dynamic roofing environment.

Minimum five years in commercial roofing leadership is preferred; a high school diploma is required and a bachelor's degree is a plus. English fluency is essential; Spanish is a plus.

Qualifications

• Education: High school diploma required; bachelor's degree preferred.
• Experience: 5+ years in commercial roofing leadership and service department head roles.
• Driver's License: Required.
• Certifications: OSHA30, First Aid, CPR Training preferred.
• Languages: Fluent in English; Spanish a plus.

Responsibilities

• Provide safe working environment for crews, subcontractors, and others.
• Maintain and improve quality control.
• Motivate and direct office and field staff within the department, including hiring and training.
• Coordinate sales efforts with sales staff and support team for success.
• Oversee setup, processing, and invoicing of work orders.
• Review aging reports and resolve issues.
• Drive continual growth of the department as determined by leadership.
• Coordinate with other Department Heads and Service Managers.

Skills

Excellent communication

Self-starter

Independent work

Scheduling software

CRM experience

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Scheduling software

Job description

Baker Roofing Company – Service Department Head

Baker Roofing Company is 100% Employee Owned and invests in our team members by empowering success through structured growth plans and intensive training courses. We value our employees by providing competitive benefits, prioritizing safety, and promoting work-life balance.

Benefits to Joining the Baker Team:

• Benefits on Day 1
• Weekly Pay
• Annual Paid Holidays & PTO
• Medical, Dental & Vision Insurance
• CompanyCell Phone & Laptop
• Vehicle Allowance Program
• 401K Matching Program (100% match up to 3% and 50% match at 4% and5%)
• Employee Stock Ownership Plan (ESOP), subject to applicable waiting and vesting periods
• Employee Assistance Program
• Family-Oriented Culture & Work-Life Balance

Summary

The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The lists below are representative of the knowledge, skill, and/or ability required.

Minimum Qualifications

• Education: Minimum high school graduate, bachelor's degree preferred.
• Experience: At least 5 years in commercial roofing leadership, service work and service department head experience preferred.
• Driver's License: Required
• Certifications: OSHA30, First Aid, and CPR Training preferred.
• Languages: Must be fluent in English, and Spanish is a plus.

Knowledge, Skills, and Abilities

• Extensive knowledge in commercial roofing systems including tile, single-ply, metal, waterproofing techniques and products
• Working knowledge of trusses, light weight concrete deck systems, and HVAC closely related to roofing
• Proficient in Microsoft Outlook, Word, Excel, and Scheduling Software
• Experience with a CRM and an estimating software is a plus
• Excellent written and verbal communication skills
• Possess a motivated, professional and self-starter attitude
• Ability to work independently in the field, and manage priorities and calendar

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others
• Maintain and improve quality control
• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
• Coordinate sales effort with salesman and provide necessary support for success of team
• Oversee setup, processing, and invoicing work orders
• Review aging report and resolve any issues
• Promote continual growth of department at the rate determined each quarter by General Manager
• Continual improvement of quality control and customer satisfaction
• Coordination with Department Heads and Service Managers located at other branches

Physical Demands

• Requires the ability to lift and carry items weighing 50 pounds.
• Requires the ability to stand, walk, and balance for long periods of time.
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing.
• Requires seeing details at close range.
• Requires repetitive movement, bending, twisting, kneeling, crouching, stooping, or crawling.

Work Environment

• Working in temperatures above 90°F or below 32°F.
• Working at heights and in other potentially dangerous conditions.
• Exposure to extremely bright or inadequate lighting.
• Exposure to loud, distracting, or uncomfortable noise levels.
• Exposure to contaminants, hazardous materials, and potentially hazardous equipment.
• Exposure to minor injuries such as burns, cuts, bites, or stings.
• Performing work where errors may have significant consequences. Strict adherence to all safety policies, procedures, and regulations is required.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Baker Roofing Company is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. If you need special assistance or accommodation in applying for employment at Baker Roofing Company, please contact our Recruiting department at 919-828-2975 or [e-mail].

EOE Minorities/Females/Disability/Veterans; VEVRAA Federal Contractor