Service Department Assistant

Ultipro; Seattle (WA); On-site; USD 29,000 - 38,000; Full time

Benefits offered by this job

401(k) & Roth 401(k) match

Medical, Dental, Vision insurance

Tuition reimbursement

Job summary

Pape’ Material Handling is seeking a Receptionist/Department Assistant to join the service department. You will be the branch’s first contact, delivering a friendly, professional experience and handling various admin tasks to support managers and customers.

The role requires strong communication, fast-paced multi-tasking, and 1–3 years of service department experience. Competitive pay and benefits are offered in a team-oriented environment.

Qualifications

• Excellent verbal and written communication skills.
• Ability to create and maintain good relationships with customers.
• Above-average typing and computer skills including Outlook, Word, and Excel.
• 1–3 years of experience as a service department administrator.

Responsibilities

• Be the face and voice of the branch, delivering excellent customer experiences.
• Perform administrative duties to support the branch and managers.
• Thrive in a team environment and maintain organization under pressure.

Skills

Verbal and written communication

Customer relationship building

Typing and computer skills

Organizational skills

Multi-tasking in fast-paced env

Service department admin exp (1-3 yrs)

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

SERVICE DEPARTMENT ASSISTANT:

Do you love helping people? Are you detail-oriented? Are you enthusiastic and outgoing? Pape’ Material Handling, the premier capital equipment dealer in the West, is looking for an energetic Receptionist/Department Assistant to join their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO:

As our Receptionist and Department Assistant, you will be the face and voice of our branch. You will have the first opportunity to give our customers an excellent experience and ensure their needs are met which makes you crucial to our team’s success. When you are not assisting customers, you will also perform various administrative duties to support the branch and managers. To thrive in this role, you must have a winning attitude, a customer service mindset, and enjoy working in a team environment.

WHAT YOU NEED:

• Excellent verbal and written communication skills.
• Ability to create and maintain good relationships with both internal and external customers.
• Above-average typing and computer skills, including experience with Microsoft Outlook, Word, and Excel.
• Exceptional organizational skills and attention to detail.
• Ability to multi-task and work in a fast-paced environment.
• The successful candidate will have 1-3 years of experience as a service department administrator.

Compensation: $21.30-27.72/hr (Depending on Experience)

Why work for Pape’:

• Competitive pay based on your skills, training, and experience level.
• Outstanding benefits including – 401(k) & Roth 401(k) Retirement Plans with Company Match; Medical, Dental, Vision and Prescription Insurance; Flexible Spending Accounts (Flex Plans); Life Insurance; Short- and Long-Term Disability Insurance; Employee Assistance Program; Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays – Members receive 80 hours of vacation (First year is prorated for new hires based on start date), 1 hour of sick leave for every 30 hours worked, and 7 paid holidays each year. Pape’ vacation plans also have tiers based on your seniority, so as your seniority grows, your vacation time off does as well.
• Advancement – Pape’ is a dynamic, growth-oriented organization with a focus on promoting from within.
• Stability and reputation— Pape’ is a family-owned, fourth-generation company with over 160 locations, over 4,000 members and 85 plus years of experience. Pape’ is known for their stability, honesty and integrity.
• Equipment – Pape’ has the largest equipment inventory in the West and an unparalleled parts inventory.
• Employee impact – Enjoy an open-door policy where your voice will be heard and your opinions will matter.
• Training – You will be provided with training and mentoring to prepare you for your role and continued learning to grow your skills.

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.