Lead Office Services/Mail Associate

SPS North America; Moosic (Lackawanna County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

Bonuses

Benefits package

Paid Time Off

Job summary

SPS North America is seeking a Lead Office Services / Mail Associate to oversee the mailroom, shipping, receiving, and general workplace support. You will serve as a point of contact for employees, vendors, couriers, and building management, ensuring timely and accurate handling of mail and supplies.

In this role you will provide day-to-day guidance to office services staff, coordinate workflows, and maintain high customer service standards to keep the workplace running smoothly and efficiently.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years of experience in office services, mailroom operations, facilities, or a related field.
• Leadership or supervisory experience preferred.
• Experience with FedEx/UPS/USPS or other courier services.
• Strong organization and attention to detail.
• Excellent customer service and communication skills.
• Ability to lift/move packages and equipment as needed.
• Proactive and solutions-oriented mindset.

Responsibilities

• Lead daily mailroom and office services activities including mail and courier flows.
• Coordinate shipping and receiving with carriers and systems.
• Prepare and process courier shipments (FedEx, UPS, USPS).
• Train and supervise office services staff; monitor workflow.
• Maintain logs for mail, shipments, and supplies.
• Support conference room setup and office moves.
• Ensure safety and security procedures are followed.

Skills

Office services

Mailroom operations

Facilities coordination

Customer service

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

Job description

Job Overview:
The Lead Office Services / Mail Associate is responsible for overseeing daily office services, mailroom, shipping, receiving, and workplace support operations. This role serves as a key point of contact for employees, vendors, couriers, and building management, ensuring that mail, packages, supplies, and office services are handled accurately, efficiently, and professionally.

The Lead Associate provides day-to-day guidance to office services staff, coordinates workflow and priorities, maintains a high level of customer service, and helps ensure the workplace operates smoothly and efficiently.

Key Responsibilities
Office Services & Mail Operations

• Lead daily mailroom and office services activities, including incoming and outgoing mail, packages, deliveries, and courier services.
• Sort, distribute, scan, meter, and process incoming and outgoing mail accurately and timely.
• Coordinate shipping and receiving activities using appropriate carriers and shipping systems.
• Prepare and process FedEx, UPS, USPS, and other courier shipments as required.
• Track packages and resolve delivery issues, discrepancies, and exceptions.
• Maintain accurate logs and records for mail, packages, shipments, and other office services activities.
• Receive, organize, and distribute office supplies and equipment.
• Maintain inventory levels and submit supply orders as needed.
• Assist with conference room setup, office moves, furniture moves, and workplace projects.
• Maintain organized, clean, and professional mailroom, supply, storage, and common areas.

Lead Responsibilities

• Prioritize daily activities and monitor completion of tasks.
• Serve as a resource and assist with training new employees when necessary.
• Ensure established procedures, service standards, and safety requirements are consistently followed.
• Monitor workflow and identify opportunities to improve efficiency and service quality.
• Communicate operational updates, issues, and priorities to management.
• Assist with scheduling and coverage to ensure uninterrupted office services.
• Promote a positive, collaborative, and customer-focused team environment.

Customer Service

• Provide professional and responsive service to employees, visitors, clients, and vendors.
• Respond to office services requests and ensure issues are resolved promptly.
• Coordinate special requests, deliveries, events, and workplace support activities.
• Maintain a professional and helpful presence while representing the organization.
• Coordinate with building management, facilities teams, couriers, vendors, and service providers.
• Report maintenance, security, equipment, or facility-related issues.
• Assist with vendor access, deliveries, service appointments, and scheduled maintenance.
• Support office moves, renovations, events, and other workplace projects.
• Help maintain compliance with workplace safety and security procedures.

Qualifications

• High school diploma or equivalent required.
• 2–4+ years of experience in office services, mailroom operations, facilities, shipping/receiving, administrative support, or a related field.
• Previous experience providing lead, supervisory, or team-coordination support preferred.
• Experience with shipping and courier services such as FedEx, UPS, USPS, or similar providers.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Basic computer skills and familiarity with Microsoft Office or Google Workspace.
• Ability to lift and move office supplies, packages, and equipment as required by the position.
• Dependable, professional, proactive, and solutions-oriented.

Core Competencies

• Team leadership
• Mailroom and shipping operations
• Organization and time management
• Communication
• Problem-solving
• Workplace operations
• Safety awareness
• Process improvement

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to regularly lift, carry, push, and pull packages, mail bins, office supplies, and equipment within applicable safety guidelines.
• Ability to operate standard office and mailroom equipment.
• Ability to perform repetitive tasks associated with sorting, scanning, lifting, and distributing mail and packages.

Performance Expectations
The Lead Office Services / Mail Associate is expected to maintain accurate and timely mail and package processing, provide excellent customer service, support team productivity, maintain organized work areas, follow safety and security procedures, and proactively identify opportunities to improve office services operations.

Travel: None or Negligible

Other Duties:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities.
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do.
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees.
• Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason.
• Bonuses: Are available for employee and client referrals for current employees.
• Benefit Offerings:Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts.
  • Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.