Service & Delivery Technician III

Shaw’s and Star Market; Springfield (VT); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Company vehicle

On-the-job training

Career advancement

Job summary

Albertsons Companies is seeking an IT Service & Delivery Technician III to install, configure, test and deploy hardware and software across store locations in Southern Vermont and nearby New Hampshire. The role includes end-user training, onsite support and collaboration with a team of IT professionals.

The position may require overnight or early shifts, travel to stores, and ongoing learning of new skills.

Qualifications

• Excellent telephone, customer service and problem-solving skills for remote locations.
• Excellent communication and interpersonal skills for presenting technical info.
• Working knowledge of IT hardware, installation models and Windows/MS Office.
• Ability to work independently and in a matrixed organization.
• Flexibility to work day, evening, overnight shifts and on-call support.

Responsibilities

• Support standard hardware platforms and systems in Shaw’s stores.
• Repair PC/Server hardware, Network hardware, RF hardware and printers.
• Ensure recoverability of systems and applications.
• Troubleshoot resolution.
• Install new hardware and software.
• Provide IT support and meet SLAs with customers.
• Provide network and remote connectivity support.
• Maintain equipment inventory controls and policies.
• Coordinate with Support Center on problems and issues.
• Interface with Corporate IT groups for on-site support and resolutions.
• Adhere to repair standards and service levels.
• Travel up to 25% of the time.
• Transport to different Albertsons-owned stores daily.

Skills

Customer service

Problem solving

Communication

Remote support

Windows OS

MS Office

Education

High school diploma or equivalent

BA/BS degree preferred

3+ years technical certifications

Tools

PC/Server hardware

RF hardware

Networking basics

Job description

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose

: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Service and Delivery Technician III

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community. Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What You Will Be Doing

An Albertsons IT Service & Delivery Technician III is a vital role in any organization that relies on technology. You will be traveling store to store installing, configuring, testing, and deploying hardware and software systems across various platforms and devices. This sometimes will require overnight or early morning shifts, depending on the project. You will also provide technical support and training to end-users, ensuring that they can use the technology you deployed effectively and efficiently. You will be working with a team of IT professionals to plan and execute projects, such as upgrading network infrastructure, migrating data, or deploying new hardware. You should be eager to learn new skills and technologies and enjoy solving problems and challenges. Being an Albertsons IT Service & Delivery Technician III is a great career choice for many reasons. You get to work with cutting‑edge technology and solve challenging problems every day. You also have the opportunity to help people and our business achieve their goals and improve their productivity. You can learn new skills and grow professionally in a dynamic and fast‑paced environment. You can also enjoy a variety of benefits, competitive pay, company provided vehicle, on the job training, and career advancement. Being an IT service & delivery technician is not only rewarding, but also fun and exciting! The position covers Southern Vermont, covering stores that include Springfield, Ludlow, Wilmington, Poultney and Fairhaven, Vermont and a couple of Stores in New Hampshire like Walpole and Peterborough. You will be traveling to different Albertsons owned stores daily.

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Shaw’s
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers.
• Provide complete recoverability of systems and applications.
• Trouble shoot resolution.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Provide network and remote connectivity (hardware/software) support.
• Maintain equipment inventory controls and policies.
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems.
• Interface with all Corporate IT groups for on‑site support and technology resolutions.
• Adhere to repair standards and service levels established.
• Driving required for this Zone Service Area.
• Role includes up to 25% travel

What We Are Searching For

• Excellent telephone, customer service and problem‑solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations)
• Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on‑call support capacity.
• Strong sense of urgency, business ethics, dependability and follow through.

We believe the successful candidate has these qualifications and experience:

• High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience.
• 2+ years’ experience with retail store systems, technology systems and hardware preferred.
• 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred.
• Must have a good, safe driving record. Must have a reliable vehicle for this position.

Physical Environment

• Work may be performed in a temperature‑controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workday is fast paced; some evening and weekend work may be required.
• Must be able to lift up‑to 50 pounds of equipment, some twisting and turning with equipment installs.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).