Service & Delivery Technician III

Albertsons Companies; Seattle (WA); On-site; USD 52,000 - 76,000; Full time

Job summary

Albertsons Companies is seeking a Service & Delivery Technician III to support stores in Oregon and SW Washington, with occasional overnight travel for deployments and installations.

The role involves hardware and software installation across desktops, tablets, printers, scanners, and network equipment, plus maintaining asset inventories and coordinating with store teams. Strong customer service and problem-solving skills are essential.

Qualifications

• 1+ years' retail technology experience preferred.
• Strong customer service and problem-solving skills.
• Proficient with Windows environments.
• Familiarity with iOS and Android devices.
• Willingness to travel and support stores outside primary region.

Responsibilities

• Support standard hardware and systems across Safeway stores and offices.
• Install new hardware/software: desktops, tablets, printers, scanners, and network gear.
• Maintain equipment inventory controls, policies and documentation.
• Travel to store locations for installations, including overnight stays as needed.
• Adapt installation schedules, including some deployments overnight.

Job description

Service & Delivery Technician III

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose : to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

What you will be doing

As a Service & Delivery Technician I, you will be supporting our stores throughout Oregon and SW Washington, with an emphasis on Salem south and Eastern Oregon regions. There will be times when you will need to support stores further, which at times will require overnight stays.

In this role, you will be helping with projects ranging from our quarterly IT deployments to remodels that require IT components to get updated and or re-installed.

Main responsibilities

• Support standard hardware platforms and systems installed throughout Safeway retail stores and district offices.
• Installation of new hardware and software components, such as desktops, iPads, servers, UPS battery backup's, self-checkout's, printers, scanner scales, counter scales, and network equipment.
• Maintain equipment inventory controls and policies.
• Travel will be required to store locations for installations, at times requiring overnight stays.
• Installation schedules can vary by deployment, including some which occur overnight.

What we are searching for

• High school graduate, AA/AS/BA/BS degree preferred or 1+ year's technical/training/hardware certifications preferred.
• 1+ years' retail business experience preferred.
• 1+ years' experience with retail store systems, technology systems and hardware preferred.
• 1+ years' experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve issues.
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Understanding of how hardware/software systems inter-relate.
• Must be able to lift up to 50 pounds of equipment, some twisting and turning with equipment installs.
• Must have a good, safe driving record. Must have a vehicle.
• Solid mechanical skills.
• Flexibility to work a variety of shifts, day, evening and overnight. This role is primarily scheduled M-F, however, at times Sunday evenings may be required.
• Strong sense of urgency, business ethics, dependability and follow through.

What is it like at Albertsons?

Our 290,000 associates have a passion for great service and building lasting relationships with our customers. Through a companywide focus on innovation, we are continually enhancing our digital and product offerings, making it easy for customers to get what they need, wherever they are.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider qualified applicants for employment with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

A copy of the full job description can be made available to you.