Service Delivery Tech III, EUS

The North Face; Denver (CO); On-site; USD 36,000 - 45,000; Full time

Job summary

VF Corporation in Denver is seeking a Service Delivery Technician III to provide end-user IT support, efficiently enabling staff to use technology to get work done and supporting incident and request management systems.

You will install and support desktops, laptops, printers, VOIP and collaboration tools, maintain hardware inventories, and deliver face-to-face tech bar service while helping users adopt new technologies.

Qualifications

• AA/BS degree in Computer Science or related technology field.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred.
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams.
• Excellent verbal and written communication skills.
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays.
• Available to participate in a 24x7 on call rotation including weekends and holidays.

Responsibilities

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc.)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

Skills

Verbal communication

Written communication

Team collaboration

Flexible shifts

On-call rotation

Education

AA/BS degree in Computer Science or related field

Tools

Incident management system

Zoom/AV tools

Job description

At VF, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity.So, before we get to the job details,takea minute to learn a little more about us – our values and our culture - visit VF Careers or www.vfc.com.

What will you do?

A day in the life of a Service Delivery Technician III at VF looks a little like this.

The primary responsibility of the Service Delivery Technician III is to provide end user services support to VF employees that will allow them to efficiently utilize technology to complete their work. The Service Delivery Technician II will provide advanced technical support while accurately utilizing the incident and request management system to respond to customer needs. You will elevate the customer service experience by providing exceptional customer service.

Let’sbreak down that day-in-the-life a bit more.

• Identify, triage, and resolve technical problems of moderate complexity.
• Accurately, document, track, and monitor problems using applicable systems and tools.
• Provide support to end users for computer, application, system, device, access and hardware issues.
• Accept various projects, develop work plans, and ensure timely completion as directed.
• Must have strong interpersonal skills and a desire to thrive in a team-oriented environment.
• Installation and Support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets) and software.
• Be a resource to the IT Platforms (Zoom, Local Backups, Local Servers, Local Networks, etc.) that may need assistance with Projects and support of the day to day IT Infrastructure at the location they support
• Help maintain an accurate stockroom inventory of personal computer devices (laptops/desktops) and peripherals (monitors, keyboards, docks)
• Monitor hardware and application performance based on expected benchmarks and provide feedback to the EUS Leadership
• Assist users with new technology training when introducing new offerings (MFA, OneDrive, Self Service, etc.) helping the VF workforce to adapt and embrace technology to work more efficiently
• Provide tech bar type service for face to face engagement with VF associates
• Support conferencing/collaboration technology leveraging VF solutions of Audio/Visual displays (Zoom, telephony, etc.)
• Hardware configuration and deployment following VF standards
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Other duties as assigned

What do you need to succeed?

We all have unique skills that we bring to work and celebrate every day. For this role, there are foundation skillsyou’llneed to succeed and excel. Additionally, while formal education in a related field is great to have, we are most interested in your2-5years of experience and professional achievements.

The foundation skills you will need in this position are:

• Preferably an AA/BS degree in Computer Science or related technology field.
• Technical certifications such as MCSE, MCTS, A+, Cisco preferred
• Experience IS/IT environment, technical knowledge of workstation hardware and software, printers, network, mobile devices and peripheral equipment such as scanners, tape-drive, etc.
• Ability to work with peers in collaborate teams
• Excellent verbal and written communication skills
• Willingness to work flexible shifts and scheduling including nights, weekends, and holidays
• Available to participate in a 24x7 on call rotation including weekends and holidays

Special Physical and/or Mental Requirements:

• Potential to travel by air and overnight, as required 20% amount of time.
• Lifting and/or bending, lifting 10 lbs of weight.

Now WE have a question for YOU.

Are you in?

Hiring Range:

$25.92 USD - $32.40 USD per hour

Incentive Potential

This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation

You can review a general overview of each benefit program offered, including this year’s medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require accommodations during the application process, please contact us at [e-mail]. VF will provide reasonable accommodations for qualified individuals to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.