Service Delivery Supervisor

Datavant; Florida; On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

PTO

Health insurance

Vision insurance

Dental insurance

401k

Tuition assistance

Job summary

Datavant is seeking a Service Delivery Supervisor to lead a high-volume health information team in Maitland, FL. The role combines on-site leadership with cross-location collaboration, focusing on medical records requests, data accuracy, and client solutions.

You will guide the audit team, manage risk-related requests, and drive process improvements while ensuring HIPAA compliance and excellent client service. This role requires strong leadership and BI proficiency.

Qualifications

• Experience leading teams in a data/health information environment.
• Knowledge of HIPAA standards and health information management.
• Strong communication with leadership and clients.
• Ability to analyze data and provide solutions to stakeholders.
• Proficiency with Power BI and MS Office.

Responsibilities

• Lead and motivate a growing team across locations.
• Collaborate with leadership on issues, opportunities, or challenges.
• Oversee audit and data request processes from Payors.
• Review data to provide client and leadership solutions.
• Propose process improvements and drive implementation.
• Coordinate with client management on complex issues.

Skills

Leadership

Team motivation

Communication with leadership

Problem solving

Power BI

MS Office

Tools

EPIC

Cerner

Job description

Service Delivery Supervisor

8503 Maitland, FL 32751

Full-time regular

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health.

By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

Position Highlights:

• Full-Time: Monday-Friday 8:00AM-4:30 PM EST
• Location: This role will be performed at multiple locations (Maitland, FL 32751)
• Comfortable working in a high-volume production environment.
• Processing medical record requests by taking calls from patients, insurance companies and attorneys to provide medical status.
• Documenting information in multiple platforms using two computer monitors.
• Full Benefits: PTO, Health, Vision, and Dental Insurance and 401k Savings Plan and tuition Assistance

You will:

• Have a passion to lead, train and motivate a growing and excited Team.
• Communicate and collaborate with leadership on issues, opportunities, or challenges.
• Lead Audit Team which receives requests from Payors
• Review data and provide client and leadership solutions
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.
• Manage the Request coming in from the Risk Management Team of the client
• Be the leader of client locations and plan for fluctuating needs.
• Oversee the escalation calls from our centralized call centers
• Participates in project teams and committees to advance operational Strategies and initiatives
• Coordinates with location/client management on complex issues while building a strong relationship

What you will bring to the table:

• A true leadership philosophy in which the goal of the leader is to serve
• Ability to support clients and your Team working both on-site and remotely.
• 1-2 years of Health Information related experience
• Well-versed with HIPAA standards.
• A knack for presenting to leadership, clients, and your Team via Video or in person.
• Solution provider and forward thinking
• Detail and quality oriented as it relates to accurate and compliant information for medical records.
• Power BI, MS Office

Bonus points if:

• EMR experience with EPIC, or Cerner.
• Previous production/metric-based work experience
• Team building and experience elevating individuals’ careers.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion.

This job is not eligible for employment sponsorship.

Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, review our EEO Commitment Statement. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay.

Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it by selecting the Interview Accommodation Request category. You will need your requisition ID when submitting your request, you can find instructions for locating it. Requests for reasonable accommodations will be reviewed on a case‑by‑case basis.

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