Service Delivery / Quality Manager - TS/SCI w/ Polygraph

General Dynamics Information Technology; Chantilly (VA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

AI-powered career tool

Internal mobility support

Comprehensive benefits and 401K

Award-winning culture

Job summary

General Dynamics Information Technology is seeking an Operations Team Lead to guide a Service Delivery / Quality Manager and ensure quality control across the program. The role emphasizes risk management, continuous improvement, and operational oversight across multiple sites and contracts.

The candidate will collect and report program data, maintain the Risk Register, and support PMO initiatives while coordinating with site leads and customers.

Qualifications

• TS/SCI clearance with CI Polygraph required.
• Bachelor’s degree in IT or STEM field or equivalent experience.
• 12+ years of experience in related roles.

Responsibilities

• Guide and mentor a program team to maintain quality control and assurance.
• Manage risk and drive continuous improvement across the program.
• Monitor program timelines, alarm data, and site status; report to leadership.
• Coordinate SOP development, reviews, and approvals with stakeholders.
• Prepare briefing materials and minutes; track actions and progress.
• Engage with sites and technical leads and support business development efforts.

Skills

Program management

Quality Assurance

Risk management

Data reporting

Stakeholder communication

Leadership

Mentoring

Education

Bachelor’s degree in IT or STEM

Tools

Nlyte

Job description

At GDIT, we advance the mission with every action—because what we do is bigger than ourselves. As an Operations Team Lead, you will guide a Service Delivery / Quality Manager responsible for maintaining quality control and assurance programs, managing risk and continuous improvement, overseeing program operational status, reporting alarm anomalies, supporting project requirements, communicating issues to stakeholders, and monitoring project timelines and progress.

This position supports our intelligence customer. We’re seeking a qualified individual who can collect and report program data; maintain the program Risk Register by evaluating existing and emerging risks with the PMO and identifying new opportunities to support the customer; and manage the program’s Innovation Station to keep contributors engaged and remove obstacles. The role also serves as the program’s QA/QC lead, ensuring standardized processes for checkouts, testing, and compliance, and authoring the QA/QC SOP. Additional responsibilities include supporting the program manager through operational oversight, preparing and briefing quarterly PMR materials, drafting meeting minutes, and tracking action items. The individual will engage consistently with site and technical leads and participate in routine tag-ups, maintain an up‑to‑date operational picture across all program sites by monitoring alarm conditions in Nlyte, investigating alarm spikes, issuing ad hoc notifications, and staying informed of site developments, and collect weekly alarm data to produce a comprehensive weekly alarm report with trend analysis for customer leadership.

What You’ll Do

• Serve a Serve as the program Privileged Initiator (PUI) for account requests.
• Review, edit, and author SOPs and process documents in coordination with peer review and government approval steps.
• Ensure communication and information sharing across sites and contracts.
• Perform complex administrative and analytical tasks in support of contract programs.
• Assist with developing plans, budgets, and schedules, and monitor compliance with contractual requirements.
• Define program plan requirements and conduct studies to optimize plans.
• Monitor and report program performance against cost, schedule, and contractual objectives.
• Regularly interact with high-level customers and industry partners to ensure requirements are met.
• Support business development activities.
• Participate in special projects as required.
• Provide guidance or leadership to less experienced analysts; may serve as mentor or team lead.

What You’ll Bring

Required:

• TS/SCI clearance with CI Polygraph
• Bachelor’s degree in IT or STEM Field (or equivalent experience)
• 12+ years of experience

Why GDIT

• Mission‑focused work with real impact
• Opportunities to lead, innovate, and shape how critical systems operate
• Collaborative teams and a culture built on trust and empowerment
• Professional growth and continuous learning
• Competitive benefits and industry‑leading support
• Lead the team that keeps the mission moving.
• Help secure today and shape tomorrow.

Location: Company Site

US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

• Growth: AI-powered career tool that identifies career steps and learning opportunities
• Support: An internal mobility team focused on helping you achieve your career goals
• Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
• Community: Award-winning culture of innovation and a military-friendly workplace

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