Service Delivery Operations Leader for Client Impact

Allied Solutions LLC; Town of Carmel (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life and disability coverage

401k with company match

3 weeks PTO

Job summary

Allied Solutions LLC in New York is seeking a Manager, Service Delivery Operations to lead a multi-disciplined team responsible for client implementations, operational readiness, and scalable technology delivery.

You will partner with Client Data Integration, Configurations, Engineering, Product Support, and Product Management to establish standards, governance, and continuous improvement across the service lifecycle.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 5-7 years of work-related experience.
• 3-4 years of leadership experience.
• Strong understanding of enterprise software implementation lifecycles, operational readiness, and client onboarding.
• Knowledge of system configuration, business process design, data integration, and technology operations.
• Proven leadership and team development skills with the ability to coach technical professionals.
• Strong analytical, organizational, and decision-making abilities.
• Excellent communication and relationship management skills.
• Ability to influence cross-functional team without direct authority.
• Experience developing operational metrics, governance frameworks, and continuous improvement initiatives.
• Strong client advocacy mindset with a focus on long-term operational success.

Responsibilities

• Lead a team dedicated to delivering high-quality implementation coordination, operational readiness, and configuration oversight that positions clients for long-term success.
• Ensure clients are operationally prepared for production through effective planning, governance, and cross-functional execution.
• Establish standards that promote scalable, supportable, and sustainable client implementations.
• Monitor quality and operational performance of Service Delivery to proactively identify opportunities for improvement.
• Drive initiatives that reduce post-implementation issues and improve client experience through the service lifecycle.
• Champion a client-first culture focused on long-term operational health rather than simply completing implementation tasks.
• Lead, coach, and develop team of Service Delivery Analysts, Operational Readiness Engineers, Configuration Engineers, and QA Analysts.
• Foster a collaborative environment that encourages accountability, technical excellence, innovation, and continuous improvement.
• Establish clear performance expectations, development plans, and career growth opportunities.
• Promote knowledge sharing and cross-training across implementation coordination, operational readiness, business analysis, and system configuration.
• Support recruitment, onboarding, workforce planning, and succession planning to build a high-performing organization.
• Build strong partnerships with Client Data Integration, Configurations, Engineering, Product Support, Product Management, and other key business stakeholders.
• Ensure technical implementation activities are coordinated effectively across ETG teams.
• Remove organizational barriers that impact implementation quality, operational readiness, or client outcomes.
• Facilitate alignment between technical and business teams to ensure successful delivery of client solutions.
• Escalate and resolve cross-functional risks that could impact implementation success or operational stability.
• Represent Service Delivery Operations in strategic initiatives related to implementation, operational readiness, and client success.
• Communicate operational performance, client health trends, risks, and recommendations to executive leadership.
• Advocate for investments in people, processes, and technology that improve implementation quality and long-term client outcomes.
• Establish and maintain operational standards, implementation methodologies, readiness processes, and configuration governance practices.
• Develop metrics that measure quality, operational readiness, client outcomes, and service effectiveness.
• Analyze trends in production issues, implementation performance and client feedback to identify improvement opportunities.
• Sponsor initiatives focused on automation, standardization, process optimization, and operational efficiency.
• Ensure lessons learned from implementations are incorporated into future delivery practices.

Skills

Team leadership

Communication skills

Relationship management

Analytical thinking

Cross-functional collaboration

Operational excellence

Project coordination

Education

Bachelor’s degree

5-7 years of work experience

3-4 years of leadership experience

Job description

Allied Solutions LLC in New York is seeking a Manager, Service Delivery Operations to lead a multi-disciplined team responsible for client implementations, operational readiness, and scalable technology delivery.

You will partner with Client Data Integration, Configurations, Engineering, Product Support, and Product Management to establish standards, governance, and continuous improvement across the service lifecycle.