Service Delivery Manager – Network Project Delivery

Appathon; Plano (TX); On-site; USD 96,000 - 103,000; Full time

Job summary

Appathon is seeking an experienced Service Delivery Manager to lead enterprise network project delivery in Plano, TX. The role is contract-to-hire (FTE opportunity) and onsite, with travel on occasion, leading a cross-functional team across LAN, WAN, OT, and security domains.

You will oversee governance, budgets, and executive reporting, while driving continuous improvement and Kaizen initiatives across multiple projects and vendors.

Qualifications

• 10+ years of IT Infrastructure, Network Engineering, or IT Service Delivery experience.
• 5+ years of Network Project Delivery experience.
• 5+ years leading technical or project delivery teams.
• 3+ years managing team leads or managers and teams of 20+ members.
• Strong knowledge of LAN, WAN, MPLS, SD-WAN, VPN, Wireless, Firewalls, NAC, and Network Segmentation.
• Experience in project portfolio management, budgeting, resource planning, and vendor management.

Responsibilities

• Lead multiple network infrastructure projects and ensure QCD objectives.
• Manage two Project Delivery Leads and approximately 40 team members.
• Oversee project governance, resource allocation, budgets, and delivery performance.
• Manage customer relationships, executive reporting, and escalations.
• Coordinate network infrastructure, security, and OT project delivery.
• Manage vendors, service providers, and project financials.
• Drive service delivery improvements, standardization, and Kaizen initiatives.

Skills

Budgeting/Finance

Stakeholder Mgmt

Network Infra

Service Delivery

Team Leadership

Project Delivery

Network Security

Portfolio Mgmt

Vendor Mgmt

Education

Bachelor

Tools

ServiceNow

Jira

Microsoft Project

Power BI

Job description

Service Delivery Manager – Network Project Delivery

Location

Job Type

70.00 - 75.00

Deadline

Not specified

Education

Bachelor

Experience

About the Role

Service Delivery Manager – Network Project DeliveryLocation: Plano, TXEmployment Type: Contract-to-Hire (FTE Opportunity)Work Model: OnsiteExperience: 10+ YearsTravel: Occasional travel to customer sites

Position Overview:

Seeking an experienced Service Delivery Manager to lead enterprise network infrastructure project delivery across LAN, WAN, OT, Network Security, and Wireless environments.

Key Responsibilities:

• Lead multiple network infrastructure projects and ensure Quality, Cost, and Delivery (QCD) objectives.
• Manage two Project Delivery Leads and approximately 40 team members.
• Oversee project governance, resource allocation, budgets, and delivery performance.
• Manage customer relationships, executive reporting, and escalations.
• Coordinate network infrastructure, security, and OT project delivery.
• Manage vendors, service providers, and project financials.
• Drive service delivery improvements, standardization, and Kaizen initiatives.

Required Qualifications:

• 10+ years of IT Infrastructure, Network Engineering, or IT Service Delivery experience.
• 5+ years of Network Project Delivery experience.
• 5+ years leading technical or project delivery teams.
• 3+ years managing team leads or managers and teams of 20+ members.
• Strong knowledge of LAN, WAN, MPLS, SD-WAN, VPN, Wireless, Firewalls, NAC, and Network Segmentation.
• Experience in project portfolio management, budgeting, resource planning, and vendor management.
• Strong customer-facing leadership and executive communication skills.

Preferred Skills:

• ITIL 4, PMP, PgMP, CCNP, or CISSP certifications.
• Knowledge of OT networking, IDMZ, Purdue Model, and ISA/IEC 62443.
• Experience with ServiceNow, Jira, Microsoft Project, and Power BI.
• Familiarity with Managed Services, Lean Management, and Kaizen.

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Requirements

Seeking an experienced Service Delivery Manager to lead enterprise network infrastructure project delivery across LAN, WAN, OT, Network Security, and Wireless environments.

Key Responsibilities:

Lead multiple network infrastructure projects and ensure Quality, Cost, and Delivery (QCD) objectives.

Manage two Project Delivery Leads and approximately 40 team members.

Oversee project governance, resource allocation, budgets, and delivery performance.

Manage customer relationships, executive reporting, and escalations.

Coordinate network infrastructure, security, and OT project delivery.

Manage vendors, service providers, and project financials.

Drive service delivery improvements, standardization, and Kaizen initiatives.

Required Qualifications:

10+ years of IT Infrastructure, Network Engineering, or IT Service Delivery experience.

5+ years of Network Project Delivery experience.

5+ years leading technical or project delivery teams.

3+ years managing team leads or managers and teams of 20+ members.

Strong knowledge of LAN, WAN, MPLS, SD-WAN, VPN, Wireless, Firewalls, NAC, and Network Segmentation.

Experience in project portfolio management, budgeting, resource planning, and vendor management.

Strong customer-facing leadership and executive communication skills.

Preferred Skills:

ITIL 4, PMP, PgMP, CCNP, or CISSP certifications.

Knowledge of OT networking, IDMZ, Purdue Model, and ISA/IEC 62443.

Experience with ServiceNow, Jira, Microsoft Project, and Power BI.

Familiarity with Managed Services, Lean Management, and Kaizen.

Skills

Budgeting & Financial Management Customer Relationship & Stakeholder Management Enterprise Network Infrastructure (LAN/WAN) IT Service Delivery Management Large-Team Leadership & People Management Network Project Delivery Management Network Security & OT Infrastructure (NAC, IDMZ, Segmentation) Project Portfolio Management & Governance Resource Planning & Capacity Management Vendor & Partner Management