Service Delivery Manager

Avertium, LLC; Mississippi; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full benefits

401(k) participation

Career growth opportunities

Job summary

Avertium, LLC is seeking a Service Delivery Manager to ensure successful service delivery for MSSP clients. The role collaborates with SOC analysts and engineers to keep projects on track, provide activity reports, and drive customer satisfaction while promoting security services in a remote US setting.

The SDM will coordinate with customers across multiple enterprise IT environments, manage status updates, and lead proactive discussions on service deliverables, leveraging strong communication

Qualifications

• Bachelor's degree in information security, computer science, management or related field or 3–5 years of experience.
• Experience in MSSP environments and customer-facing roles.
• Strong communication and ability to coordinate with SOC Analysts, Engineers and Sales.

Responsibilities

• Maintain activity reports for MSSP customers and schedule proactive meetings.
• Keep technical projects on track and provide status updates to MSSP leadership.
• Track customer satisfaction issues and promote services to ensure happiness.
• Collaborate with SOC analysts, SOC engineers and sales staff to deliver outcomes.

Skills

MSSP experience

Client communication

Cross-functional collaboration

Project coordination

Education

Bachelor's degree or 3–5 years IT/security experience

Tools

AlienVault SIEM

LogRhythm SIEM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Delivery Manager

MS Leadership Full Time Remote, Remote, US

30+ days ago Requisition ID: 1105

Service Delivery Manager | Remote - New York, New Jersey, Pennsylvania

Avertium is the security partner that companies turn to for end-to-end Cybersecurity solutions that attack the chaos of the cybersecurity landscape with context. By fusing together human expertise and a business-first mindset with the right combination of technology and threat intelligence, Avertium delivers a more comprehensive, more programmatic approach to cybersecurity - one that drives action on the ground and influence in the boardroom. That's why over 1,200 mid-market and enterprise-level organizations across 15 industries turn to Avertium when they want to be more efficient, more effective, and more resilient when waging today's cyber war. Show no weakness.®

The Service Delivery Manager (SDM) works closely with our customers to ensure their success with Avertium's MSSP platform. Responsibilities will include but not be limited to: providing activity reports to our MSSP customers, scheduling proactive meetings to discuss the MSSP service deliverables with existing customers, assist in keeping technical projects on track, providing updates to the MSSP Manager and Director of MSSP Operations, tracking and working with the customer regarding any/all customer satisfaction issues, and promoting our services to ensure customer happiness at every opportunity. Additionally, the SDM will work closely with SOC analysts, SOC engineers and Sales staff.

Requirements:

• Experience navigating and working with small, medium and large enterprise IT organizations.
• Collect required information when working on customer needs and wants regarding the MSSP service.
• Coordinate issues resolution activities with varied organizations.
• Review entire problem logs and identify recurring problems.
• Record projects status along with open issues every week.

Qualifications:

• Understanding of application, server and network security.
• Exhibit strong communication skills that are necessary to be a bridge between customers,Avertium SOC Analysts and Engineers and client security teams.
• This team member will collaborate with other Avertium teams to ensure customer satisfaction, drive resolution of issues to closure and excel in building customer relationships.

Experience & Education:

• Minimum of Bachelor's Degree in information security, computer science, management or a related field or have 3-5 years of experience.
• Network and systems certifications such as Security +, Network + and CISSP, are preferred.
• Other industry certifications such as ITIL, Microsoft, PMP are strongly considered.
• Passion for computers, networking, and open source applications and products.
• Comfortable managing multiple customers.
• Strong problem-solving skills, intelligence, initiative, and the ability to thrive under pressure.
• Experience in consulting strongly preferred.
• Involve actively in training programs as well as pass certification exams.
• Experience with SIEM technology, such as AlienVault, LogRhythm
• Vulnerability Management, Mitre Att&CK Framework, NIST Assessments and Incident Response
• Experience with Linux and Windows in virtual environments.
• Experience with report writing and creating other types of relevant documentation.
• Strong analytical, diagnostic and problem-solving skills.
• Experience with industry standard benchmarks.

In addition to a career in the challenging world of computer and network security, Avertium offers competitive salaries, full benefits, participation in 401(k), and opportunities for professional growth and development. We offer the opportunity to work with cutting-edge security technologies in a stimulating work environment.

Avertium is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.