Service Delivery Manager

Client Resources, Inc.; Lincoln (NE); On-site; USD 75,000 - 95,000; Full time

Job summary

A prominent IT services company is seeking a Service Delivery Expert in Lincoln, NE. This mid-senior level role involves overseeing cross-functional teams to ensure timely project delivery while managing team dynamics and business process analysis. Ideal candidates will possess solid SDLC knowledge, strong communication skills, and relevant project management experience.

Qualifications

• Mid-Senior level role requiring SDLC knowledge and project management experience.
• Strong communication and facilitation skills necessary.
• Experience with agile methodologies preferred.

Responsibilities

• Coordinates work efforts and prepares project plans.
• Monitors progress and maintains visibility on commitments.
• Identifies and manages impediments to team delivery.

Skills

SDLC knowledge

Business Analyst Experience

Project Management

Persuasive communication

Negotiation

Conflict management

Job description

Join to apply for the Service Delivery Expert (90) role at Client Resources, Inc.

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Join to apply for the Service Delivery Expert (90) role at Client Resources, Inc.

Seeking to hire a Delivery Expert to keep multiple projects on track and ensuring one or many IT delivery teams work is completed on time and according to process and specifications. The IT delivery teams are cross functional teams comprised of Business Analysts (BA), Senior BAs, Testers, and Technical Analysts (TA). This role works with the portfolio management team to manage the division or program backlog and assigns work to the IT delivery team members. The Delivery Lead may, at times, perform business process analysis, design, testing or other system support needed within the IT delivery team.

Responsibilities

• Serves as functional lead (coordinates work efforts, assigns work, prepares project/work plans
• Monitors work progress and prepares project progress reports
• Is aligned to priorities for the technical teams and customers, and ensures delivery team work supports these
• Management and tracking of commitments
• Provides proactive visibility and effectively communicates delivery targets, commitments and progress
• Understands and monitors team capacity and assignments
• Works to minimize meetings, but when needed, they are well-run and efficient
• Coaches the team to improve collaboration and outcomes
• Manages and coordinates cross team dependencies
• Actively works to identify and manage impediments, and escalates appropriately
• Conduct Scope inquiries and facilitate business requirements sessions as needed
• Consult with leadership on system best practices
• Assist in documentation of business processes, business rules, policies and standards
• Communicate with business and technical team members
  
  

Qualifications

• SDLC knowledge – Waterfall required, agile and other methodologies preferred
• Business Analyst Experience preferred
• Project Management or Delivery Management Experience
• Product Owner experience or knowledge
• Meeting facilitation
• Persuasive communication and facilitation techniques
• Excellent written and verbal communication
• ?Negotiation and productive conflict management

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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