Service Delivery Leader — Coaching & Performance
Goosehead Insurance
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Job summary
Goosehead Insurance in San Antonio, TX seeks a results-driven leader to coach frontline agents, drive accountability, and improve service KPIs (SLA, NPS, FCR, CSAT) in a fast-paced environment.
You will conduct structured coaching, deliver weekly 1:1s focused on development and resilience, lead daily huddles and scorecard reviews, guide high-potential colleagues, and report outcomes to senior leadership while fostering an inclusive, feedback-rich culture.
Job description
Goosehead Insurance in San Antonio, TX seeks a results-driven leader to coach frontline agents, drive accountability, and improve service KPIs (SLA, NPS, FCR, CSAT) in a fast-paced environment.
You will conduct structured coaching, deliver weekly 1:1s focused on development and resilience, lead daily huddles and scorecard reviews, guide high-potential colleagues, and report outcomes to senior leadership while fostering an inclusive, feedback-rich culture.
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