Business Technician

Cable One, Inc.; Lake Oconee (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Tuition reimbursement

Job summary

Cable One is seeking a proactive Field Technician to install customer service drops and outlets in residential and business sites. You will troubleshoot using RF meters and diagnostic tools, ensuring signal integrity and customer satisfaction.

The role requires physical work, driving, and occasional overtime. Candidates should have a high school diploma or GED and at least 3 months of customer service experience.

Qualifications

• Requires high school diploma or GED.
• Minimum 3 months of customer service or related experience/training.
• Valid driver's license and clean driving record.
• Able to lift up to 80 lbs, climb ladders, and work in all weather conditions.
• Willing to work overtime and be on-call as needed.

Responsibilities

• Install customer service drops or outlets for residential and business properties.
• Troubleshoot and repair service drops using RF testing equipment and diagnostic tools.
• Ensure proper upstream/downstream signal levels at each termination.
• Educate customers on equipment usage and potential upgrades.
• Perform safety procedures and maintain reliable service for customers.

Skills

Customer service

Problem solving

Communication

Flexible/On-call

Education

High school diploma or GED

Tools

RF meters

Volt-Ohm meters

Job description

Job Description

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.

The Business Field Technician is responsible for providing an outstanding customer experience while installing and repairing commercial and residential products and services. Using a variety of skills and tools, this position responds to customer requests for services and safely completes requests within efficient timeframes and with high quality to ensure reliability.

What you will do

To contribute to the company's success Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties. Taking on complex processes and tools including EPON, fiber, switches, Ethernet, and WiFi access points. Takethe training you gain to useelectronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier. You will ensure we’re providingproper upstream and downstream signal levels at each termination on the customer’s premises. You will beproactive by suggesting upgrades of existing services as well as educate customers on the use of their new/existing equipment. This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.

Qualifications

A good driving record and a valid driver’s licensein the state you are applying. We want to train you! You will need to have the aptitude and ability to learn to use RF, digital and Volt-Ohm meters and other related equipment to interpret data and use information to solve problems and determine optimal signal routing. Flexibility to go above and beyond for our customers by working overtime and on-call as needed. Problem solving is key when working with our customers. Be able to listen to customers and present solutionsin a positive manner. Due to the nature of the position, you will need tosuccessfullywork in small and confined areas;liftto 80lbs.;work on a ladder;and work in all weatherconditions. You will have demonstrated at least 3 months of customer service or related experience and/or training. The equivalent combination of education and experience is also acceptable. High school diploma or GED. Regular and predictable attendance is required.

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection
• Tuition reimbursement (up to $5,250 on 1st year)
• Free cable and internet services to associates who live in a serviceable area
• Vehicle and tools provided for daily work purposes, if residing within reasonable radius from office location
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment Diversity

Cable One and our family of brands believes it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Equal Opportunity Employer

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other pieces, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career. Individuals hired into DOT regulated positions must be able to meet and maintain the requirements under the Company’s DOT program, including successfully complete and pass a road test examination, driver’s record safety review, drug testing, DOT physical, and past employer safety performance history. In accordance with DOT policy, the Company retrieves driving records and randomly tests for illegal substances.

Equal Opportunity Employer

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other pieces, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

#LI-MK1 Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.