Manager, Business Service Delivery

Cable One, Inc.; Phoenix (AZ); Remote; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

PTO and holidays

Tuition reimbursement

Life insurance

Job summary

Cable One, Inc. is hiring a Manager, Business Service Delivery to oversee a consolidated service delivery team.

The role covers end-to-end order management, communications, and project oversight for activation activities for business customers, with a focus on white-glove service and continuous improvement. The ideal candidate will have a Bachelor’s degree (or equivalent) and at least 7 years of relevant experience, with strong leadership and collaboration across product, technical, and

Qualifications

• Bachelor’s degree in a related field or equivalent work experience.
• 7+ years of relevant experience in service delivery or operations management.
• Experience in leading cross-functional teams and driving process improvements.

Responsibilities

• Establish policies and practices for Business Service Delivery teams.
• Direct teams responsible for project management and order fulfillment.
• Ensure adherence to established procedures and timelines.
• Conduct post-activation reviews to measure business outcomes.
• Collaborate with product, operations, and marketing to improve order velocity.
• Provide feedback based on customer use cases and blockers to stakeholders.
• Advocate for improvements to enhance associate and customer experiences in a changing environment.

Skills

Project Management

Team Leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

Job Description: Job Description At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT.

The Manager, Business Service Delivery is responsible for managing and overseeing a consolidated service delivery team responsible for all activation activities that consist of end-to-end order management, customer communications and engagement, order entry, full project management oversight when construction is required, scheduling of installations, quality assurance, and pre-installation customer care for Business customers. The successful candidate will embrace and drive a culture of delivering white glove service to all associates and customers with an eye towards driving continuous improvement with order velocity to be competitive in a changing environment.

What you will do to contribute to the company's success

• Establishes policies, procedures and practices for Business Service Delivery teams.
• Provides direction to teams responsible for project management and order fulfillment activities.
• Ensures team members adhere to established practices and policies.
• Conducts periodic reviews to ensure orders are on track and committed timelines are met.
• Conducts post-activation reviews to ensure achievement of business objectives.
• Works with internal product, technical and other teams to ensure order velocity is achieved.
• Provides feedback to product support, operations management, marketing, and other teams based on customer use cases, adoption blockers and related issues and concerns.
• Advocating for and driving improvements related to the associate and customer experiences in a high change environment.

Qualifications

• Bachelor’s degree or equivalent work experience
• At least 7 years’ relevant experience

Core Competencies

• Committed:Values each and every customer, while working hard to keep their business and support our communities.
• Helpful:Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match up to 5% of eligible compensation. Starts from day 1.
• Group Legal plan with Identity Theft Protection
• Additional Perks Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.

Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-LD1 Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.