Service Delivery Engineer

Sealing Technologies, Inc.; Columbia (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement contributions

Continuing education budgets

Tuition reimbursement

Flexible schedules

Vacation policies

Snacks and monthly catered lunches

Company retreats and gatherings

Flexible work arrangements

Pet friendly offices

Quarterly merit bonuses

Job summary

Sealing Technologies, a Parsons Company, is seeking a Service Delivery Engineer in Columbia, MD, onsite. You will oversee end-to-end quality management, production oversight, inspection, and delivery of program kits to ensure they meet performance standards.

The role serves as a technical bridge between engineering, EMC production, and customer delivery. The ideal candidate has a Bachelor's degree and 2–7 years of experience in service delivery or quality management, with strong teamwork and

Qualifications

• Bachelor's degree in Engineering, Quality Management, Operations, or related field (equivalent experience considered).
• 2–7 years of experience in service delivery, production engineering, quality management, or hardware delivery.
• Experience overseeing hardware production, inspection, and delivery processes.
• Experience with quality management systems (ISO 9001, AS9100, or equivalent).
• Experience with root cause analysis, corrective action processes, and non-conformance management.
• Experience coordinating across engineering, production, and customer delivery functions.

Responsibilities

• Oversee quality management activities across program kit production, inspection, and delivery.
• Establish and enforce kit-level quality acceptance criteria, test procedures, and inspection checklists.
• Participate in and, at more senior levels, lead production readiness reviews, first article inspections, and final acceptance testing.
• Partner with the EMC production team to ensure program kits meet standards.
• Conduct in-process and final inspections; document non-conformances and dispositions.
• Manage the kit delivery process from production release through customer receipt, coordinating with logistics and customers.
• Lead root cause analysis and corrective actions across engineering and production.
• Maintain quality records and delivery documentation per contract requirements.
• Collaborate with Configuration Manager to ensure delivered kits match the approved baseline.
• Support customer site acceptance, kit installation, and post-delivery issue resolution.

Skills

Quality management

Production oversight

Root cause analysis

Cross-functional collaboration

Attention to detail

Verbal/written communication

Education

Bachelor's degree in Engineering or related field

Tools

ISO 9001 / AS9100

First Article Inspection (FAI)

Configuration management

Job description

Location:Columbia, MD
Type: Onsite
Travel: 15%

About Us:

Sealing Technologies, a Parsons Corporation company, is a trusted partner in providing powerful edge computing hardware and defensive cybersecurity solutions to protect the Federal Government and private enterprises. Our goal is to support the federal government, our allies, mission partners, and private industries in accomplishing their cybersecurity and defense objectives efficiently and securely through cutting-edge hardware, engineering, and integration services.

Position Overview:

Sealing Technologies, a Parsons Company, is looking to hire a Service Delivery Engineer to join the team. In this role, you will oversee end to end quality management, production oversight, inspection, and delivery of program kits to ensure every kit meets program performance standards. You will serve as the technical bridge between engineering, EMC production, and customer delivery.

Duties and Responsibilities:

• Oversee quality management activities across program kit production, inspection, and delivery.
• Establish and enforce kit-level quality acceptance criteria, test procedures, and inspection checklists.
• Participate in and, at more senior levels, lead production readiness reviews, first article inspections, and final acceptance testing.
• Partner with the EMC production team to ensure program kits are built, configured, tested, and packaged to program standards.
• Conduct in-process and final inspections; document and disposition non-conformances.
• Manage the kit delivery process from production release through customer receipt, including coordination with logistics, shipping, and customer points of contact.
• Investigate quality issues and lead root cause analysis and corrective action across engineering and production.
• Maintain quality records, inspection reports, and delivery documentation in accordance with program and contract requirements.
• Collaborate with the Configuration Manager and engineering team to ensure delivered kits match the approved configuration baseline.
• Support customer site acceptance, kit installation, and post-delivery technical issue resolution as needed.

Minimum Qualifications:

• U.S. Citizenship.
• Bachelor's degree in Engineering, Quality Management, Operations, or related field; equivalent experience may be considered.
• 2-7 years of experience in service delivery, production engineering, quality management, or hardware delivery.
• Experience overseeing hardware production, inspection, and delivery processes.
• Experience with quality management systems (ISO 9001, AS9100, or equivalent).
• Experience with root cause analysis, corrective action processes, and non-conformance management.
• Experience coordinating across engineering, production, and customer delivery functions.
• Ability to travel to the Enterprise Modernization Center (EMC) in Stevensville, MD as needed.
• Strong attention to detail, process discipline, and written/verbal communication.
• Willingness and ability to learn cabling and physical setup for servers, switches, and other networking equipment.
• Comfortable working with hardware in a data center or server room environment, including running, organizing, and labeling cables.
• No prior networking experience required (training will be provided for candidates eager to develop these skills).
• Must be able to lift, carry, and move packages weighing up to 50 lbs repeatedly throughout the workday to support delivery order fulfillment.

Preferred Qualifications:

• Active Secret clearance or ability to obtain one.
• Experience supporting DoD acquisition programs and deployable hardware systems.
• Experience or firm understanding of cybersecurity hardware, edge computing, or server systems integration.
• Quality certifications (ASQ CQE, CQA, Six Sigma, or equivalent).
• Experience with First Article Inspection (FAI) and Acceptance Test Procedures (ATP).
• Experience interfacing directly with DoD customers on kit acceptance and delivery.
• Familiarity with configuration management, technical data packages, and BOM-driven production.

Sealing Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. Working is no longer solely about the job. Here at Sealing Tech, we understand your happiness and health is vital to our success. We are innovative in our approach to cultivating balanced work environments and offer a plethora of added perks. Sealing Tech offers competitive compensation packages, health, dental, and vision insurance, retirement contributions, continuing education budgets, tuition reimbursement, flexible schedules, and generous vacation policies. Other perks include complimentary snacks, drinks & monthly catered lunches, and company retreats and gatherings. Plus, flexible work arrangements, pet friendly offices and quarterly merit bonuses for qualified employees. We are looking for a new member to join our team, take on challenges, be innovative and willing to grow with us. BUILD, SECURE, SOLVE.