Service Delivery Engineer

Sealing Technologies, a Parsons Company; Columbia (MD); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement contributions

Continuing education budgets

Tuition reimbursement

Flexible schedules

Generous vacation policies

Snacks & drinks

Monthly catered lunches

Company retreats

Pet friendly offices

Quarterly merit bonuses

Job summary

Sealing Technologies, a Parsons Company, is seeking a Service Delivery Engineer to oversee end-to-end quality management, production oversight, inspection, and delivery of program kits to meet performance standards. You will bridge engineering, EMC production, and customer delivery to ensure flawless handoffs.

The role requires coordinating kit testing, acceptance criteria, and root-cause analysis while ensuring rigorous documentation and compliance with contract requirements.

Qualifications

• U.S. Citizenship required.
• Bachelor's degree in Engineering, Quality Management, Operations, or related field (or equivalent experience).
• 2-7 years in service delivery, production engineering, quality management, or hardware delivery.
• Experience with hardware production, inspection, and delivery processes.
• Familiarity with quality management systems (ISO 9001, AS9100, or equivalent).
• Root cause analysis and corrective action experience; non-conformance management.
• Ability to travel to EMC in Stevensville, MD as needed.

Responsibilities

• Oversee quality management across program kit production, inspection, and delivery.
• Establish kit-level quality acceptance criteria, test procedures, and checklists.
• Lead production readiness reviews, first article inspections, and final testing.
• Coordinate with EMC production to ensure kits meet program standards.
• Document non-conformances and manage root-cause investigations.
• Manage kit delivery from production release to customer receipt, including logistics coordination.
• Maintain quality records and delivery documentation per contract requirements.
• Collaborate with Configuration Manager to ensure kits match approved baselines.
• Support customer site acceptance and post-delivery technical issue resolution.

Education

Bachelor's degree in Engineering, Quality Management, Operations, or related field

Job description

Location:

** ****** Columbia, MD
_ ** **Type:_ Onsite
_ ** **Travel:_ 15%

About Us:

Sealing Technologies, a Parsons Corporation company, is a trusted partner in providing powerful edge computing hardware and defensive cybersecurity solutions to protect the Federal Government and private enterprises. Our goal is to support the federal government, our allies, mission partners, and private industries in accomplishing their cybersecurity and defense objectives efficiently and securely through cutting-edge hardware, engineering, and integration services.

Position Overview:

Sealing Technologies, a Parsons Company, is looking to hire a Service Delivery Engineer to join the team. In this role, you will oversee end to end quality management, production oversight, inspection, and delivery of program kits to ensure every kit meets program performance standards. You will serve as the technical bridge between engineering, EMC production, and customer delivery.

Duties and Responsibilities:

• Oversee quality management activities across program kit production, inspection, and delivery.
• Establish and enforce kit-level quality acceptance criteria, test procedures, and inspection checklists.
• Participate in and, at more senior levels, lead production readiness reviews, first article inspections, and final acceptance testing.
• Partner with the EMC production team to ensure program kits are built, configured, tested, and packaged to program standards.
• Conduct in-process and final inspections; document and disposition non-conformances.
• Manage the kit delivery process from production release through customer receipt, including coordination with logistics, shipping, and customer points of contact.
• Investigate quality issues and lead root cause analysis and corrective action across engineering and production.
• Maintain quality records, inspection reports, and delivery documentation in accordance with program and contract requirements.
• Collaborate with the Configuration Manager and engineering team to ensure delivered kits match the approved configuration baseline.
• Support customer site acceptance, kit installation, and post-delivery technical issue resolution as needed.

Minimum Qualifications:

• U.S. Citizenship.
• Bachelor's degree in Engineering, Quality Management, Operations, or related field; equivalent experience may be considered.
• 2-7 years of experience in service delivery, production engineering, quality management, or hardware delivery.
• Experience overseeing hardware production, inspection, and delivery processes.
• Experience with quality management systems (ISO 9001, AS9100, or equivalent).
• Experience with root cause analysis, corrective action processes, and non-conformance management.
• Experience coordinating across engineering, production, and customer delivery functions.
• Ability to travel to the Enterprise Modernization Center (EMC) in Stevensville, MD as needed.
• Strong attention to detail, process discipline, and written/verbal communication.
• Willingness and ability to learn cabling and physical setup for servers, switches, and other networking equipment.
• Comfortable working with hardware in a data center or server room environment, including running, organizing, and labeling cables.
• No prior networking experience required (training will be provided for candidates eager to develop these skills).
• Must be able to lift, carry, and move packages weighing up to 50 lbs repeatedly throughout the workday to support delivery order fulfillment.

Preferred Qualifications:

• Active Secret clearance or ability to obtain one.
• Experience supporting DoD acquisition programs and deployable hardware systems.
• Experience or firm understanding of cybersecurity hardware, edge computing, or server systems integration.
• Quality certifications (ASQ CQE, CQA, Six Sigma, or equivalent).
• Experience with First Article Inspection (FAI) and Acceptance Test Procedures (ATP).
• Experience interfacing directly with DoD customers on kit acceptance and delivery.
• Familiarity with configuration management, technical data packages, and BOM-driven production.

Sealing Technologies is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status. Working is no longer solely about the job. Here at Sealing Tech, we understand your happiness and health is vital to our success. We are innovative in our approach to cultivating balanced work environments and offer a plethora of added perks. Sealing Tech offers competitive compensation packages, health, dental, and vision insurance, retirement contributions, continuing education budgets, tuition reimbursement, flexible schedules, and generous vacation policies. Other perks include complimentary snacks, drinks & monthly catered lunches, and company retreats and gatherings. Plus, flexible work arrangements, pet friendly offices and quarterly merit bonuses for qualified employees. We are looking for a new member to join our team, take on challenges, be innovative and willing to grow with us. BUILD, SECURE, SOLVE.