Service Delivery Director (East Coast)

iSoftStone; United States; Remote; USD 180,000 - 200,000; Full time

Job summary

A leading company in technology solutions is seeking a Service Delivery Director to oversee retail solutions and manage major international accounts. The ideal candidate will demonstrate expertise in Hybris e-commerce, strong leadership, and project management skills, with a focus on enhancing retail operations through effective technology implementation. This remote opportunity requires occasional onsite client visits for maintaining strong relationships and ensuring client satisfaction.

Benefits

Medical, dental, and vision insurance

401k plan

Long-term disability and life insurance

Paid time off and floating holidays

Qualifications

• Proven track record of successful Hybris implementations.
• Strong knowledge of SAP S/4HANA modules.
• Experienced in vendor management and negotiations.

Responsibilities

• Lead end-to-end delivery of retail technology projects.
• Oversee implementation and optimization of Hybris solutions.
• Manage relationships with external vendors and technology partners.

Skills

Project Management

Client Relationship Management

Leadership

SAP Hybris Expertise

Retail Operations Knowledge

Education

Bachelor’s degree in computer science or related field

Master's degree

Tools

SAP S/4HANA

SAP Activate

SAP Fiori

Job description

iSoftStone,Inc.is seeking a Service Delivery Director(East Coast) to join our Team!

Remote Opportunity

Summary:

This role operates remotely within the Eastern Standard Time (EST) zone. 2-3 times a month onsite client visits and travel are required for this position.

iSoftStone is looking for a technology leader to support several major international accounts engagements as well as the service delivery. The position is based in East coast with the development and support teams primarily in US, India, China, and Malaysia. As a key member of our retail organization, you will play a crucial role in overseeing the delivery of retail solutions, particularly focusing on the Hybris e-commerce platform. The ideal candidate will possess a deep understanding of retail operations, a proven track record of successful Hybris implementations, and strong leadership skills or have experience with SAP ERP per detailed below).

Responsibilities:

Project Leadership:

• Manage 2-4 iSoftStone’ s accounts ( ~$10MM+ iSoftStone’ s revenue) in all dimensions of new opportunities engagement, existing projects and support maintenance.
• Maintain excellent client relationship and high satisfaction ratings.
• Lead end-to-end delivery of retail technology projects, ensuring they align with business objectives and timelines.
• Manage project teams, providing guidance and support throughout the project lifecycle.

Retail Operations:

• Collaborate with retail stakeholders to understand business needs and translate them into effective technology solutions.
• Drive the implementation of retail systems, including Online, POS, Omni-channels, ERP, OMS and WMS
• Demonstrate strong AI knowledge for CPG industry.
• Hybris E-commerce Expertise. Demonstrate in-depth knowledge of the SAP Hybris e-commerce platform.
• Oversee the implementation, customization, and optimization of Hybris solutions to meet business requirements.

Cross-functional Collaboration:

• Work closely with cross-functional teams, including development, quality assurance, and business analysts, to ensure seamless integration and delivery of solutions.
• Collaborate with business leaders to align technology initiatives with overall business strategy.

Vendor Management:

• Manage relationships with external vendors and technology partners.
• Evaluate and select vendors for retail technology solutions, negotiating contracts and ensuring service delivery.
  

Quality Assurance:

• Establish and enforce quality assurance processes to ensure the reliability and performance of retail and Hybris solutions.
• Conduct regular audits to maintain high standards of deliverables.
  Team Development:
• Mentor and develop a team of professionals, fostering a culture of collaboration, innovation, and continuous improvement.
• Provide training and guidance to team members on emerging technologies and industry best practices.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field. Master's degree is a plus.
• Hybris E-commerce Expertise: (If candidates does not have Hybris experience, SAP ERP will be considered in lieu of Hybris detailed below).
  • Demonstrate in-depth knowledge of the SAP Hybris e-commerce platform.
  • Oversee the implementation, customization, and optimization of Hybris solutions to meet business requirements.
• SAP ERP Experience: (If candidate does not have Hybris experience, SAP/ERP is required per outlined below).
  • Strong knowledge of SAP S/4HANA modules (e.g., FI/CO, MM, SD, PP).
  • Expertise in RISE with SAP, including technical and business aspects.
  • Familiarity with tools like SAP Activate, SAP Fiori, and Business Technology Platform (BTP).
  • Understanding of SAP S/4HANA private cloud and public cloud editions.
• Strong project management skills with a successful track record of leading complex projects from initiation to completion.
• In-depth understanding of retail operations, including POS systems and inventory management.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across different departments.
• Experience in vendor management and contract negotiation.
• Leadership experience in coaching and developing high-performing teams.
  

Preferred Skills:

• SAP Hybris Certification.
• Knowledge of emerging trends and technologies in retail and e-commerce.
• Familiarity with agile methodologies.
  

If you are a results-driven individual with a passion for retail technology and a proven ability to lead successful Hybris implementations, we invite you to apply for this exciting opportunity. Join our team and contribute to the advancement of our retail technology capabilities.

Primary Location Pay Range:$180k - $200k per year

Benefits:
Regular full-time hourly and salaried employee benefits (if scheduled to work at least 30 hours per week): medical, dental, vision, 401k, long term disability, life insurance, holidays, PTO, floatingholidays.

iSoftStone is a global IT service and consulting companythat creates value and drives success through technology solutions, service excellence, and digital innovation. We specialize in web and application development, software testing and support, data and content management, digital experience, accessibility, and data for machine learning and AI. With 20 delivery centers and more than 90,000 employees worldwide, iSoftStone is proud to serve some of the world’s most well-known businesses, including 90+ Fortune Global 500 companies.

Visit us at https://www.isoftstoneinc.com.

iSoftStone is committed to the practice of equal opportunity for all its employees and applicants in employment, and does not discriminate on the basis of race or ethnicity, color, age, national origin, religion, creed, marital status, sex, pregnancy, gender, gender identity, sexual orientation, status as an honorably discharged veteran or disabled veteran or military status, political affiliation or belief, citizenship/status as a lawfully admitted immigrant authorized to work in the United States, or presence of any physical, sensory, or mental disability. In addition, reasonable accommodation will be made for known physical or mental limitations for all otherwise qualified persons with disabilities.