Service Delivery Director - Aquatics

YMCA of Greater Richmond; Richmond (VA); On-site; USD 45,000 - 51,000; Full time

Benefits offered by this job

Health insurance

Retirement benefit

Free YMCA membership

Childcare discounts

Professional development

Job summary

The YMCA of Greater Richmond is seeking a full-time Service Delivery Director to lead the Aquatics Center at Frank J Thornton YMCA. The role focuses on growing aquatics programming, supervising staff, and expanding branch membership to strengthen community impact.

The Director will oversee swim lessons, lifeguards, water fitness, and safety protocols, working with other departments and local schools. Availability for afternoons, evenings, and weekends is expected.

Qualifications

• Two years aquatics management experience required.
• Strong interpersonal and organizational skills essential.
• Bachelor's degree preferred.

Responsibilities

• Develop and oversee staff development and program enhancements.
• Supervise swim lessons, lifeguards, water fitness, and schedule.
• Coordinate swim lessons and programs; oversee on-deck operations.
• Collaborate with other departments and community partners.

Skills

Staff leadership

Program development

Member engagement

Lifeguard supervision

Education

Bachelor's degree preferred

Job description

The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director at the Frank J Thornton YMCA Aquatics Center. We are seeking a Service Delivery Director to lead and oversee the Aquatics department, which includes the supervision of staff. A primary continued focus of this role will be the growth of aquatics programing and over-all branch membership, aiming to enhance our community impact and organizational reach.

Key Responsibilities

• The Director will be responsible for staff development, program enhancement, and member engagement.
• The Director will oversee our swim lesson program, supervise and schedule lifeguards, manage our water exercise schedule and instructors, and ensure the cleanliness and safety of our pool.
• Responsibilities include developing and implementing programs; coordination and scheduling of swim lessons and other programs; on deck supervision of programs and lifeguards; and teaching their own group swim lessons or providing in-water support for instructors teaching lessons throughout the week.
• The Director will work closely and collaboratively with other departments to engage members and provide excellent service, as well as partnering with schools and community members.

This is a hands-on position that will require frequent afternoons, evenings, and weekends.

Qualifications

Candidates must have at least two years of aquatics management experience, strong interpersonal and organizational skills, and demonstrate the ability to successfully create and run programs, and build relationships with members and staff. Attention to detail and leadership skills are essential in this role. A Bachelor's degree is preferred.

Applicants must also have current CPR-Pro, AED, First Aid, 02, and YMCA/Red Cross/Ellis lifeguard certifications. YMCA Swim Lesson Instructor certification and experience are preferred. Trainer-level and water fitness certifications are desired, but not required.

The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.

Compensation/Benefits

• Competitive salary range is $45,043 - $50,673
• Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.