Service Delivery Coordinator PavlovMedia.com

Pavlov Media, Inc.; Champaign (IL); On-site; USD 27,552 - 33,062; Full time

Benefits offered by this job

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision starting day one

401K with company match

Educational and professional reimbursement

Short- and long-term disability benefits

Job summary

A telecommunications provider in Champaign, Illinois is seeking a Service Delivery Coordinator. This role focuses on ensuring customer satisfaction by coordinating fiber installation schedules and managing strong customer relationships. The ideal candidate is organized and detail-oriented, with strong communication skills. Opportunities for growth and competitive benefits like 3 weeks PTO, 15 paid holidays, and medical insurance are included.

Qualifications

• Experience in service coordination, customer support, dispatching, or project coordination.
• Familiarity with scheduling platforms, ERP systems, or ticketing software.
• Background in telecommunications or similar service-driven industry.

Responsibilities

• Serve as main liaison between customers and contractors for service needs.
• Schedule and coordinate fiber installations, maintenance, and burials.
• Proactively monitor and manage service delivery timelines.

Skills

Exceptional Communication Skills

Strong Organizational Abilities

Problem-Solving Mindset

Customer-First Mentality

Adaptability

Technical Aptitude

Team Collaboration

Professionalism and Accountability

Job description

At Pavlov Media,we’reon a mission to create something extraordinary.We’repassionate about delivering a far superior internet experience to the communities we serve, powered bycutting-edgefiber technology. Butit’snot just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. Ifyou’relooking to be part of a teamthat’smaking a real impact, Pavlov Media is the place for you.

Job Description

Pavlov Media isseekinga proactive and solutions-orientedService Delivery Coordinatorto join our team. This key role is essential tomaintainingstrong customer relationships, ensuring satisfaction, and resolving service-related issues with efficiency and care.

As the primary point of contact for customers you willrepresentthe face of Pavlov Media delivering exceptional support, managing fiber installation schedules, and coordinating closely with contractors. While this is not a sales position, it plays a strategic role in customer success by ensuring seamless service delivery and execution.

Key Responsibilities/Duties

• Serve as the main liaison between customers and contractors for fiber-related service needs
• Schedule and coordinate fiber installations, maintenance, and burials
• Proactively monitor and manage service delivery timelines to ensure customer satisfaction
• Address and resolve service-related issues quickly and effectively
• Maintain detailed records of service activities and customer interactions
• Collaborate with internal departments to ensure a smooth customer experience
• Report daily to Pavlov Media’s corporate headquarters

What We’re Looking For

We are looking for a highly organized, detail-oriented, and customer-focused professional who thrives in a fast-paced environment. The ideal candidate is someone who takes ownership of their work, communicates clearly, and is driven by a passion for delivering exceptional service.

Key Qualities and Skills

• Exceptional Communication Skills:Able to communicate clearly and professionally with customers, contractors, and internal teams
• Strong Organizational Abilities:Comfortable managing multiple schedules, priorities, and deadlines with accuracy

• Problem-Solving Mindset:Proactive, resourceful, and able to think critically under pressure
• Customer-First Mentality:Committed to providing a smooth and positive experience for all customers
• Adaptability:Comfortable working in a dynamic environment with changing priorities
• Technical Aptitude:Basic understanding of fiber networks, telecom, or utility service delivery is a plus
• Team Collaboration:Works well across departments and with external partners to maintain service excellence
• Professionalism and Accountability:Reliable, trustworthy, and takes pride in high-quality execution

Preferred Experience

• Experience in service coordination, customer support, dispatching, or project coordination
• Familiarity with scheduling platforms, ERP systems, or ticketing software
• Background in telecommunications, construction coordination, or a similar service-driven industry
• Join a growing and innovative company where your attention to detail and dedication to customer service will make a measurable difference every day.
• Feedback Collection: Gather and report customer feedback to help improve services and products.

Compensation & Benefits

The salary range for this position is:$20 – $24 per hour

Actual base pay for this job will depend on the candidate’s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions.

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short- and long-term disability benefits

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.