Fiber Installer

Experience Champaign Urbana; Champaign (IL); On-site; USD 27,552 - 38,572; Full time

Benefits offered by this job

15 company paid holidays

3 weeks PTO

Medical, Dental, Vision starting day one

401K with company match

Educational and professional reimbursement

Job summary

Pavlov Media is seeking a Fiber/FTTX Installer to join their team in Champaign, Illinois. In this role, you will be responsible for installing, supporting, and troubleshooting fiber equipment in both commercial and residential buildings. The ideal candidate has 1-2 years of experience in LVC and fiber installations and strong customer service skills.

The position offers a competitive salary ranging from $20.00 to $28.00 per hour, along with comprehensive benefits including medical, dental, vision, and 401K. Join a team that's passionate about improving internet experiences in your community!

Qualifications

• 1-2 years of experience in LVC and/or fiber installations.
• Experience troubleshooting networking issues.
• Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.

Responsibilities

• Maintain a customer-first approach.
• Travel to assigned sites for work orders.
• Communicate effectively with homeowners regarding installation.

Skills

Customer service orientation

Troubleshooting skills

Knowledge of fiber optics

Time-management

Communication skills

Education

1-2 years of experience in LVC and/or fiber installations

Tools

Hand tools

Job description

At Pavlov Media, we’re on a mission to create something extraordinary. We’re passionate about delivering a far superior internet experience to the communities we serve, powered by cutting‑edge fiber technology. But it’s not just about speed and reliability—at Pavlov, we see our role as an opportunity to bring people closer together. Through the services we provide, we connect more than just devices; we help foster connections that strengthen communities, businesses, and enrich lives. If you’re looking to be part of a team that’s making a real impact, Pavlov Media is the place for you.

Job Description

The Fiber/FTTX Installer is responsible for the installation, support, and troubleshooting of fiber equipment and LVC in both commercial and residential buildings along Pavlov Media’s fiber backbone. This role also includes the installation of fiber enclosures.

Duties/Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Maintain a customer‑first approach to ensure exceptional customer satisfaction.
• Travel to assigned sites to complete work orders as needed.
• Consistently share information and feedback with internal teams.
• Handle calls, emails, and work orders from Pavlov Media HQ.
• Demonstrate effective troubleshooting skills and apply them as necessary.
• Read and understand network diagrams and technical manuals.
• Communicate with homeowners regarding installation preferences and address any concerns.
• Ensure network quality meets Pavlov Media’s high standards.
• Install CCG fiber in residential homes from underground vaults.
• All other duties as assigned.

Required Qualifications

• 1-2 years of experience in LVC and/or fiber installations.
• 1-2 years of troubleshooting experience with networking issues.
• Knowledge of grounding techniques, Cat5, fiber optics, and LAN/WAN networks.
• Ability to stand for extended periods and lift up to 75 pounds.
• Experience using hand tools.
• Valid driver’s license and ability to pass a drug test.
• Must be able to travel up to 80% locally with same‑day travel, and up to 10% for overnight travel.

Desired Qualifications

• “Customer First” service‑oriented approach.
• Professional communication, appearance, and demeanor.
• Strong time‑management, prioritization, and multitasking abilities.
• Reliable and responsible team player.
• Solid problem‑solving skills with the ability to adapt quickly to changing processes, procedures, and priorities.
• Proficiency in LVC and fiber optic installations in both commercial and residential settings.
• Ability to mechanically or fusion splice fiber optic cables.
• Aptitude for interpreting, maintaining, and creating fiber optic splice maps.
• Proven ability to troubleshoot connectivity issues.
• Ability to assemble fiber enclosures and cans, and fasten them securely to building structures.
• Strong understanding of networking devices and wireless access points.

Physical Requirements

Attention: the successful candidate will be able to perform the following with or without reasonable accommodation:

• Ability to sit for prolonged periods.
• Ability to lift up to 50 pounds.

Compensation & Benefits

The salary range for this position is: $20.00-$28.00/hr

Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well‑being of our employees:

• 15 company paid holidays
• 3 weeks PTO
• Medical, Dental, Vision starting day one
• 401K with company match
• Health and Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational and professional reimbursement
• Short‑ and long‑term disability benefits

Work Authorization

Candidates must be legally authorized to work in the United States. This position is not eligible for visa sponsorship now or in the future.

Equal Opportunity Employer

Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.