Service Delivery Center - Microsoft Dynamics Developer - Analyst

Ernst & Young Advisory Services Sdn Bhd; San Antonio (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a Service Delivery Center - Microsoft Dynamics Developer - Analyst in San Antonio. You will participate in deployment phases, design and configure Dynamics & Power Platform solutions, and support testing, data migration, and user adoption.

The role emphasizes adaptability, learning, and collaboration with a diverse team. You will engage in ongoing training to expand technical and soft skills, with exposure to Azure, robotics and ML initiatives.

Qualifications

• Bachelor’s degree in Computer Science, MIS or related technical field.
• Experience with Dynamics 365 and Power Platform is advantageous.
• Strong analytical and problem-solving abilities.

Responsibilities

• Participate in delivery phases of Dynamics & Power Platform solution deployments.
• Develop specifications and design documents based on client requirements.
• Create use cases and business process flows from specifications.
• Configure entities, forms, workflows, dashboards and reports.
• Support testing, deployment, data migration and user adoption activities.
• Mentor Associate Analysts and collaborate with senior staff.

Skills

Dynamics 365

Power Platform

Agile methodologies

Analytical thinking

Problem solving

Programming concepts

Project management

Learning quick adaptation

Education

Bachelor's degree in Computer Science or MIS

Tools

Microsoft Dynamics 365

Power Platform

Job description

Service Delivery Center - Microsoft Dynamics Developer - Analyst

Location: San Antonio

Other locations: Primary Location Only

Date: Sep 9, 2026

Requisition ID: 1742017

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

Work as part of the Business Applications Team (Microsoft Dynamics & Power Platform) delivering project based work and managed services to our clients. You will work as part of a project team and will be responsible for various activities, including but not limited to design, build/configuration, testing, analysis, delivery and support of Dynamics & Power Platform solutions. This position is fast-paced and ever-changing, which means you’ll need to be a flexible self-starter and be able to manage changing priorities and learning new and rapidly changing technology solutions.

As part of your training we’ll help you to develop your technical and soft business skills to support your career, so you can learn emerging technology and be empowered to jump right in. You’re likely to balance your time among different Dynamics & Power Platform solutions and other immersive technologies such as the Azure cloud, robotics, machine learning and blockchain. As part of that, you’ll need to be a logical thinker and have an active passion for learning and being challenged.

Essential Functions of the Job

• Participate in delivery phases of Dynamics & Power Platform solution deployments
• Develop specifications and design documents Based upon client requirements
• Based on the created specifications and design documents create use cases and business process flows
• Work on configurations such as creating entities, forms, workflows, business rules, dashboards and reports
• Document completed configuration following agile build
• Conduct unit tests and analyze results to confirm that developed code meets requirements
• Support deployment of solutions to client’s pre-production environments
• Support integration and data migration development and testing efforts
• Support user acceptance testing thru the identification and resolution of identified defects
• Develop training and communications materials to drive user adoption
• Assist in identifying, investigating, and resolving users’ problems with deployed solutions
• Fielding support request through various methods such as calls, chat, email, and/or other communication from users with inquiries regarding use of deployed solutions
• Consulting with users to determine steps and procedures taken to identify and resolve the problem
• Appling knowledge of computer software, hardware, and procedures to solve problems
• Guiding users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions
• Collaborating with other staff to research and resolve problems
• Collaborates with programmers to explain errors and/or recommend modifications in programs
• Mentoring Associate Analysts on the above responsibilities
• Supporting the Managers and Senior Managers in upward stakeholder management and day-to-day management of the Business Applications competency within the Service Delivery Center

Analytical/Decision Making Responsibilities

Analyst follows established processes and procedures; review and interpret client data and information. Assist in the collection of client data and information; analyze for potential risks. Execute on and deliver engagement specific tasks as directed. Escalate circumstances that are out of the ordinary to team leadership for guidance and assistance.

Knowledge and Skills Requirements

• Stay abreast of current business, technology and industry trends relevant to the client's business process management needs
• An interest in software configuration, development, workflow and process design, analysis and quality assurance
• Analytical thinking and aptitude to learn and adapt latest technologies and best industry standards and practices
• Good understanding of basic programming concepts
• Understanding of solution delivery using Agile methodologies
• Skills to analyze and solving problems of a complex nature and working with business, management and technology concepts
• Knowledge of project management, teaming, organizational, analytical and problem-solving skills a plus
• Familiarity with Microsoft Dynamics 365, Power Platform or other CRM solutions or cloud-based technologies a plus
• Experience working in a shared services function and environment a plus

Supervision Responsibilities

Analyst does not have supervisory responsibilities. Circumstances that are out of the ordinary will be escalated to team leadership for guidance and assistance. Works under supervision of seniors. Work is reviewed to verify its accuracy and conformance with required procedures and instructions. Analyst will collaborate and provide mentoring to Associate Analysts on platform knowledge, best practices, and lessons learned.

Other Requirements

• Willingness and ability to travel up to 20% of the time
• Valid US Passport

Job Requirements

Education

• Bachelor’s degree in Computer Science, Management Information Systems or other technical field of study

Experience

• Minimum of 1-2 years of experience as a member of a technology team participating in one or many of the technology life cycle phases; could include requirements definition, architecture design, conversion and testing

Certification Requirements

• No required certifications, but candidates are preferred with one or more of the following:
• Microsoft Dynamics 365 Fundamentals (ERP), Exam MB-920

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is subject to change at the discretion of management.

What we offer you

At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:
• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices – $66,600 to $123,200
• Bay Area California offices – $69,300 to $128,500
• All other offices locations in the US, including Sacramento – $55,400 to $113,000
• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
• Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at [e-mail] .

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.